Rory Kurzenberger
New York,NY
Summary
Dynamic professional with a proven track record at Mitchells Stores, excelling in customer engagement and complaint handling. Demonstrated ability to enhance customer satisfaction and streamline online order processes, leveraging extreme proficiency in the AS-400 system. Skilled in team collaboration and relationship building with both customers and co-workers, significantly contributing to seamless operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service
Mitchells Stores
08.2022 - 07.2024
- Provided over-the-phone service and direction to customers.
- Sent out hundreds of online orders, including picking the items from the floor, packaging them, and sending them to be shipped.
- Facilitated clothing transfers between stores, including picking and checking off the items to be shipped.
- Helped customers at the front desk, including checking customers out, gift-wrapping, answering any and all questions, bringing customers to their respective sales associates.
- Organized merchandise, including setting up displays for brands, folding and organizing brand collections, bringing items to be tailored, ironing merchandize, and back-stocking merchandise.
- Worked with sales associates, jewelry professionals, and vendors from dozens of brands.
- Worked with merchandise from brands such as Loro Piana, Brunello Cucinelli, Prada, Ermenegildo Zegna, Kiton, and more.
Sales Intern
Medi Teddy Inc.
06.2021 - 08.2021
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Completed as many as 30 outbound calls each day to warm and cold leads.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Tracked leads in spreadsheets, maintaining robust database of contacts and sales activities.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Education
International Relations
New York University
New York05.2028
High School Diploma -
Fairfield Ludlowe High School
Fairfield, CT06.2024
Skills
- Complaint Handling, Call Control
- Extreme proficiency in AS-400 computer system for checking out customers, Payment and Return Management
- Team Collaboration
- Relationship Building
- Customer Engagement
- Online chat and email, Shipment Tracking
- Presentation Skills
- Inventory assistance
Timeline
Customer Service
Mitchells Stores
08.2022 - 07.2024
Sales Intern
Medi Teddy Inc.
06.2021 - 08.2021
International Relations
New York University
High School Diploma -
Fairfield Ludlowe High School
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