Rory Kurzenberger
Fairfield,CT
Summary
A driven, hardworking student with the ability to maintain an effective balance between professional work and academia. Demonstrates strong academic standing and passion for learning. Professionally excels in customer engagement and complaint handling. Skilled in team collaboration and relationship building with both customers and co-workers, significantly contributing to seamless operations and positive community experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Madewell
New York, NY
11.2024 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
Customer Service Representative
Mitchells Stores
Westport, CT
08.2022 - 07.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with purchases, billing, returns, exchanges, and technical support.
- Handled high-profile clients with a high level of professionalism and attentiveness.
Sales Intern
Medi Teddy Inc.
Fairfield, CT
06.2021 - 08.2021
- Helped company to maintain customer relationships by making follow-up calls to recent buyers.
- Completed as many as 30 outbound calls each day to warm and cold leads.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Tracked leads in spreadsheets, maintaining a robust database of contacts and sales activities.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Education
Bachelor of Arts - International Relations
New York University
New York, NY05-2028
High School Diploma -
Fairfield Ludlowe High School
Fairfield, CT06-2024
Skills
- Research and analysis
- Attention to detail
- Punctual and reliable
- Complex Problem-solving
- Team collaboration
- Customer engagement
- Presentation skills
- High technological proficiency
Accomplishments
- Completed AP courses in American History, Comparative Government and Politics, French Language, English Language and Composition, English Literature and Composition, Modern European History, and 2-D Art.
- Honoree of Math Honor Society, Art Honor Society.
- Key Club Member.
- 4.23 GPA.
- President of Junior State of America club in 2023-2024, Vice President of same club in 2022-2023.
- Awarded Scholastic Gold Key for photography in 2023, 2024.
- High School Honor Roll 2020-2024
Languages
French
Professional
Timeline
Sales Associate
Madewell
11.2024 - Current
Customer Service Representative
Mitchells Stores
08.2022 - 07.2024
Sales Intern
Medi Teddy Inc.
06.2021 - 08.2021
Bachelor of Arts - International Relations
New York University
High School Diploma -
Fairfield Ludlowe High School
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