Rory Lampley

• Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care.

Essential Functions:

• Administrative Duties: Assist with clinical care team in basket messages except abnormal results, prescription renewals and clinical advice. Schedule appointments. Completion of patient forms when needed. Monitor and assist with processing forms, faxes, paperwork. Answer team line, or any outside calls from other departments and offices and the back door line from the MCC.
• Clinical Duties: if necessary, obtains and documents the reason for the visit and the patient's vital signs. Prepares patient for visit and or procedure. Assists providers when necessary.
• Possess the knowledge to keep patients safe in all areas of the patient care setting and adheres to the Health Insurance Portability and Accountability Act.
• Maintains Wellspan established policies and procedures, objectives.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Assisted in coordinating patient appointments and managing scheduling conflicts for optimal workflow.
• Supported team in maintaining accurate medical records, ensuring compliance with regulatory standards.
• Collaborated with healthcare providers to streamline communication and enhance patient care processes.
• Executed daily administrative tasks, contributing to efficient office operations and improved service delivery.
• Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced healthcare environment.
• Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Developed training materials for new staff.
• Collects and reviews registrations to ensure accurate finanical and demographic information has been obtained and properly entered into appropriate sections of EPIC.
• Assists patients with self-registration and arrival tasks on Welcome Kiosk's or on patients personal devices.
• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
• Types and/or compiles correspondence and reports, photocopies information, answers the telephone, takes messages and directs calls that are received from the MCC.
• Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting each patient, every time.
• Fosters teamwork and encouragement too coworkers.

• Assisted in coordinating patient appointments and managing scheduling conflicts for optimal workflow.
• Verified all patient demographics and verified insurance benefits.
• Collection of any copays due at the time of service.
• Supported team in maintaining accurate medical records, ensuring compliance.
• Collaborated with healthcare providers to streamline communication and enhance patient care processes utilizing the in-basket messaging.
• Executed daily administrative tasks, contributing to efficient office operations helping to improve exceptional quality care to each patient.
• Adapted quickly to change, demonstrated flexibility in a fast-paced healthcare environment.
• Provided exceptional customer service by addressing patient inquires and helped resolve issues promptly.

• General clerical duties in support of the Mental Health/IDD/AE/Early Intervention/Base Service Unit that needed assistance that involved typing, filing answer and route phone calls to the correct department, scanning of documents, posting and sorting mail and assisting in processing a variety of documents for each mental health service line.
• Types reports, forms, correspondence and other material as needed.
• Maintained and monitored client statistical data, and compiled data for reports to send to the Franklin County MH/IDD/EI department.
• Complies with HIPPA privacy and security regulations that govern disclosure of protected health information. (PHI)
• Maintained supply order list and made orders as required.
• Distribute and file documents and correspondence.

• Streamlined patient registration process by implementing efficient workflows and reducing wait times.
• Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
• Enhanced communication among departments by providing clear updates on patient registration statuses.
• Directed the patient through the registration process. Verified all demographic information. Updated all insurances in EMR.
• Process payments and post patient balances when or if needed.
• Adhere to all HIPPA regulations.