Rory Serwinowski
North Syracuse,NY
Overview
17
17
years of professional experience
Work History
Parts Manager
Mid Country Machinery, Inc.
Brewerton, NY
05.2018 - Current
- Conduct periodic analysis of current parts department and service trucks inventory levels to determine parts needs
- Communicate daily with technicians for preparedness
- Maintain customer service standards and relationships
- Audit and resolve both accounts receivable and payable
- Collaborate with CEO and Managers to implement operational enhancements
- Multi-site parts department re-organization
- Developed and implemented new procedures for improving inventory control and promoting time management
- Order parts for customers, repair shop and sales department for use in mining and construction equipment
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of client needs
- Move parts to designated bays for deliveries using heavy equipment while overseeing safety procedures
- Analyze sales trends to strengthen demands of customers and in-shop needs
- Facilitate corporate wide parts pricing while maintaining profit margin levels
- Locate new vendors with better costs per unit and set up favorable terms and pricing structures
- Manufacture and install hydraulic kits for technicians and customers
Parts Manager
Five Star Equipment, Inc.
East Syracuse, NY
03.2013 - 04.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Partnered with managers to implement operational enhancements for process improvement
- Analyzed sales trends to follow demands of customers, in-shop needs and road technicians
- Ordered parts for customers, repair shop and sales and rental department
- Coordinate shipping of parts and equipment, inbound and out-bound
- Maintain service truck inspections and registrations
- Inventory control
General Manager
Creekside Shop (DBA Trux Outfitters)
East Syracuse , NY
01.2008 - 03.2013
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Parts Manager
Creekside Shop (DBA Trux Outfitter)
East Syracuse, NY
09.2004 - 01.2008
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.1994
Skills
- Assertive
- Detail Focused
- Decision Making
- Problem Solving
- Customer Service
- Energetic and Positive
- Multitask and Prioritization
- Cost Tracking
Timeline
Parts Manager
Mid Country Machinery, Inc.
05.2018 - Current
Parts Manager
Five Star Equipment, Inc.
03.2013 - 04.2018
General Manager
Creekside Shop (DBA Trux Outfitters)
01.2008 - 03.2013
Parts Manager
Creekside Shop (DBA Trux Outfitter)
09.2004 - 01.2008
High School Diploma -
Cicero-North Syracuse High School