RORY SPRALLS
Red Oak,TX
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
9
9
years of professional experience
Work History
IT TECHNICIAN
Twisted Tech IT
04.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up and maintained user accounts and client access.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
AIRCRAFT ENGINEER
Swissport
10.2022 - 02.2023
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Kept equipment clean and functional with regular inspections and upkeep.
- Completed documentation for work completed and fuel transferred or materials used.
- Helped team coordinate smooth and safe aircraft movement.
Inventory Control and Quality Assistant
Amazon Warehouse
05.2021 - 06.2022
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Completed stock inventories to identify and address issues negatively impacting controls.
ADMISSIONS ASSISTANT
Cedar Valley College
06.2017 - 08.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Managed high levels of call flow and responded to technical support needs.
TUTOR
Cedar Valley College tutoring center
10.2014 - 05.2016
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Science - Computer Science
University of North Texas
Denton, TXAssociate of Science - Computer Science
Cedar Valley College
Lancaster, TXSkills
- C / Dev C (4 years)
- Python (3 years)
- SQL
- Java (2 years)
- Adobe Photoshop
- All Microsoft 365 applications
- Customer service
- Troubleshooting
- Technical Support
- Hardware and Software Installation
- Unreal Engine (Less than 1 year)
- Application Installations
- Debugging
Timeline
IT TECHNICIAN
Twisted Tech IT
04.2023 - Current
AIRCRAFT ENGINEER
Swissport
10.2022 - 02.2023
Inventory Control and Quality Assistant
Amazon Warehouse
05.2021 - 06.2022
ADMISSIONS ASSISTANT
Cedar Valley College
06.2017 - 08.2017
TUTOR
Cedar Valley College tutoring center
10.2014 - 05.2016
Bachelor of Science - Computer Science
University of North Texas
Associate of Science - Computer Science
Cedar Valley College
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