Ros-Lee Rose-Snyman
Toledo,OH
Summary
Detail-oriented Office Manager with a strong background in financial record keeping and customer relationship management. Proven ability to enhance office productivity and streamline operations.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Office Manager
Rolog Logistics
Centurion , South Africa
03.2017 - 08.2026
- Managed daily office operations, ensuring smooth workflow and efficiency.
- Supervised staff members, organized schedules and delegated tasks.
- Developed office policies to enhance productivity and employee satisfaction.
- Trained new employees on office procedures and software systems.
- Maintained financial records, processing invoices and expense reports accurately.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Claims Consultant
Frontline Underwriting Management
Port Elizabeth, South Africa
03.2016 - 02.2017
- Reviewed documentation to assess accuracy and completeness of claims submissions.
- Collaborated with underwriting teams to ensure proper risk assessment procedures.
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
- Negotiated settlements with claimants or their representatives on behalf of the insurance company.
- Identified potential fraudulent activity in order to protect the interests of the insurer.
- Assessed claims to ensure accuracy and completeness of documentation.
- Ensured that all payments were made within established time frames outlined in the policy agreement.
Claims Consultant
New Era Brokers
Port Elizabeth, South Africa
01.2011 - 01.2016
- Analyzed claims to determine coverage and eligibility for clients.
- Communicated with clients to gather necessary information and clarify policy terms.
- Resolved disputes by negotiating settlements between clients and insurance providers.
- Evaluated financial risks associated with each claim case before making payment decisions.
- Assessed claims to ensure accuracy and completeness of documentation.
- Input claim information and payments into company database.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Discussed current cases and issues in claim committee meetings.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Education
NQF L4 - Short Term Insurance
Inseta
Port Elizabeth, South Africa05-2017
Pastel Sage Accounting - Accounting
H&E Accounting School
Centurion, South Africa05-2017
Microsoft Office - Computer And Information Systems
Acres Computers
Port Elizabeth, South Africa06-2016
High School Diploma -
Andrew Rabie High School
Port Elizabeth, South Africa12-2000
Skills
- Office management
- Invoice management
- Financial record keeping
- Bookkeeping
- Account reconciliation
- Payroll and budgeting
- Office operations
- Client relations management
- Issue resolution
- Attention to detail
Languages
Afrikaans
Native/ Bilingual
English
Native/ Bilingual
Timeline
Office Manager
Rolog Logistics
03.2017 - 08.2026
Claims Consultant
Frontline Underwriting Management
03.2016 - 02.2017
Claims Consultant
New Era Brokers
01.2011 - 01.2016
NQF L4 - Short Term Insurance
Inseta
Pastel Sage Accounting - Accounting
H&E Accounting School
Microsoft Office - Computer And Information Systems
Acres Computers
High School Diploma -
Andrew Rabie High School