Rosa Bolger

• Coordinated communication between departments to streamline operational processes.
• Managed customer service operations to enhance client satisfaction and engagement.
• Developed training materials for new staff to ensure consistent service quality.
• Facilitated regular team meetings to discuss challenges and share best practices.
• Oversaw daily operations to maintain efficiency and productivity in the team.
• Worked closely with other departments such as IT, HR, and marketing to optimize operational effectiveness.
• Conducted regular audits of customer service operations to identify areas for improvement.
• Provided feedback to staff regarding their performance in handling customer interactions.
• Developed and implemented customer service policies and procedures that improved customer experience.
• Interfaced with senior management on strategy development, process optimization, and resource allocation decisions.
• Trained new hires on company policies and procedures.
• Managed a team of customer service representatives, providing guidance and training as needed.
• Maintained up-to-date knowledge of company products, services, and promotions.
• Developed and implemented strategies to improve customer experience.
• Working with offshore employees for support, developing SOP, and support needed in CS.

Warehouse Manager

• Managed daily warehouse operations to ensure efficient workflow and safety compliance.
• Implemented process improvements to streamline shipping and receiving activities effectively.
• Enforced safety regulations to promote a secure working environment for all personnel.
• Monitored staff performance, identified areas for improvement, and provided training as needed.
• Communicated regularly with other departments regarding supply chain activities.
• Planned and implemented efficient warehousing systems for incoming and outgoing goods.
• Developed strategies to optimize workflow processes in order to maximize productivity.
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
• Drafted policies related to storage space utilization and distribution operations.
• Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
• Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
• Planned and implemented energy-saving changes to transportation services by optimizing capabilities.