Elizabeth Babcock
Glendale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Operations Manager
American Airlines
09.2016 - Current
Central Baggage Resolution Office
American Airlines
12.2014 - 09.2016
Prospect Ticket counter and baggage service supervisor
05.2013 - 12.2014
ATS Ramp Supervisor
09.2011 - 05.2013
Southwest Airlines Ramp Agent
05.2011 - 11.2011
Sales Associate
Circle K Corporation
01.2010 - 05.2011
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2007
Skills
- Operational Efficiency
- Client satisfaction
- Collaborative mindset
- Compliance Management
- Staff Development
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Staff training/development
- Operations Management
- Goal Setting
- Scheduling
- Hiring and Onboarding
- Training Management
- Records Organization and Management
Summary Of Experience
Proven experience in direct customer service and a demonstrated ability to resolve customer problems or complaints successfully Experience providing legendary customer service while safeguarding and handling customers’ luggage or cargo. Provided friendly service and maintain positive relationships with all Internal and external Customers to ensure the success of American Airlines. Experienced cashier in a fast pace, high volume retail grocery/mini-mart store operating a POS register while maintaining a high rate of customer satisfaction and loss prevention control. Computer skills with MS Office and working with customized POS computer software.
References
- Sean Freeland, 602-377-7032
- Jessica Kozel, 623-258-5690
- John Black, 602-908-6629
Timeline
Customer Operations Manager
American Airlines
09.2016 - Current
Central Baggage Resolution Office
American Airlines
12.2014 - 09.2016
Prospect Ticket counter and baggage service supervisor
05.2013 - 12.2014
ATS Ramp Supervisor
09.2011 - 05.2013
Southwest Airlines Ramp Agent
05.2011 - 11.2011
Sales Associate
Circle K Corporation
01.2010 - 05.2011
High School Diploma -
Glendale High School
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