Rosa Cantu
Rodanthe,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2020 - 06.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Front Desk Receptionist
Applegate Recovery
10.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings for 45-50 patients.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
Assistant Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2019 - 01.2020
- Provide daily support, direction, and guidance to customers and team members
- Assign and direct work activities for booksellers to ensure delivery of services, sales, and customer service was met
- Manage customers issues appropriately, timely, and with respect averaging 50-60 students a day.
- Maintain an appealing sales floor-self, arrange, clean and organize product within the store
- Assist with processing sales transactions involving cash, credit, and financial aid payments for all incoming students during rush week assisted an average of 100-150 students during business hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Administrative Assistant- Academic Advising
Ivy Tech Community College
01.2016 - 01.2019
- Maintain respect at all times for confidential information
- Type, maintain, and distribute accurate memos as directed
- Process incoming mail and distribution to staff
- Maintains current inventory of supplies and informs Site Manager when items need to be purchased.
- Managed 35-40 phone and email correspondence a day and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
ASSOCIATES OF SCIENCE - BUSINESS ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
Muncie, IN01.2007
ASSOCIATES OF SCIENCE - OFFICE ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
Muncie, IN01.2005
Skills
- Business Analysis
- Operations Management
- Stockroom/Inventory
- Community Engagement
- Sales Budget Management
- Leadership
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Telephone Etiquette
Personal Information
Title: STORE MANAGER
Timeline
Front Desk Receptionist
Applegate Recovery
10.2023 - 07.2024
Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2020 - 06.2024
Assistant Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2019 - 01.2020
Administrative Assistant- Academic Advising
Ivy Tech Community College
01.2016 - 01.2019
ASSOCIATES OF SCIENCE - BUSINESS ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
ASSOCIATES OF SCIENCE - OFFICE ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
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