Rosa Cantu
Rodanthe,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2020 - 06.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Front Desk Receptionist
Applegate Recovery
10.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings for 45-50 patients.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
Assistant Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2019 - 01.2020
- Provide daily support, direction, and guidance to customers and team members
- Assign and direct work activities for booksellers to ensure delivery of services, sales, and customer service was met
- Manage customers issues appropriately, timely, and with respect averaging 50-60 students a day.
- Maintain an appealing sales floor-self, arrange, clean and organize product within the store
- Assist with processing sales transactions involving cash, credit, and financial aid payments for all incoming students during rush week assisted an average of 100-150 students during business hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Administrative Assistant- Academic Advising
Ivy Tech Community College
01.2016 - 01.2019
- Maintain respect at all times for confidential information
- Type, maintain, and distribute accurate memos as directed
- Process incoming mail and distribution to staff
- Maintains current inventory of supplies and informs Site Manager when items need to be purchased.
- Managed 35-40 phone and email correspondence a day and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
ASSOCIATES OF SCIENCE - BUSINESS ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
Muncie, IN01.2007
ASSOCIATES OF SCIENCE - OFFICE ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
Muncie, IN01.2005
Skills
- Business Analysis
- Operations Management
- Stockroom/Inventory
- Community Engagement
- Sales Budget Management
- Leadership
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Telephone Etiquette
Personal Information
Title: STORE MANAGER
Timeline
Front Desk Receptionist
Applegate Recovery
10.2023 - 07.2024
Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2020 - 06.2024
Assistant Store Manager
BARNES AND NOBLE COLLEGE BOOKSTORE
01.2019 - 01.2020
Administrative Assistant- Academic Advising
Ivy Tech Community College
01.2016 - 01.2019
ASSOCIATES OF SCIENCE - BUSINESS ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
ASSOCIATES OF SCIENCE - OFFICE ADMINISTRATION
IVY TECH COMMUNITY COLLEGE OF INDIANA
Similar Profiles
Patrick LaLondePatrick LaLonde
Assistant Store Manager at Barnes And Noble College BookstoreAssistant Store Manager at Barnes And Noble College Bookstore
Carter FlemingCarter Fleming
Stocker at Barnes and Noble College BookstoreStocker at Barnes and Noble College Bookstore
ELIANNA LASKOWSKIELIANNA LASKOWSKI
Cashier at Barnes And Noble College BookstoreCashier at Barnes And Noble College Bookstore