ROSA CASTELOW
El Paso ,TX
Summary
Highly motivated future Teacher dedicated to supporting safe classroom environment. Energetic and driven with knowledge in various subjects, including Math and Writing. With a passion for teaching children.
Overview
9
9
years of professional experience
Work History
High Impact Instructor
EPISD
09.2021 - 08.2022
- Followed and implemented lesson plans 5 days out of week
- Provided quality instruction
- Did small group tutoring of approximately 6-7 students
- Plus other support activities for learning
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
Substitute Teacher
Clint ISD
08.2016 - 09.2021
- Duties where to perform any instructional processes for teachers that were absent for days or long periods of time
- Took attendance, daily notes, made sure classroom was kept clean and neat
- Adhered to curriculum and lesson plans that were assigned by teacher to sometimes up to 25 kids
- Towards end of day was in charge of writing reports to teachers referring of any events that occurred during day for when he/she returned
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Upheld classroom routines to support student environments and maintain consistent schedules
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Customer Service Desk Cashi
Lowe's
02.2018 - 02.2020
- Primary responsibility was to give prompt and friendly customer service to Lowe's customers by actively listening to them, answering their questions about store products, and providing assistance in sales floor.
- Duties were to assist people when paying for their utility bills and selling money orders to customers with amounts of up to $2,400.00.
- Doing money transfer services, and paying in voices.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained transaction security by verifying payment cards against identification.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
Assistant Manager
Little Caesars Pizza
05.2013 - 09.2017
- Worked productively and supervised up to 8 restaurant colleagues to ensure job was done right, so restaurant achieved customer satisfaction and profitability during shifts.
- Performed tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
- Completed all daily paperwork neatly and accurately as described by Operational Resource Guide (ORG) or as directed by management.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and developed improvement plans.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
Bachelor of Arts - Applied learning and Development
The University of Texas At El Paso
El Paso, TX12.2019
Associate of Arts -
El Paso Community College
El Paso, TX08.2015
Skills
- Adaptable
- Reliable co-worker
- Positive attitude toward customers
- Effective communication
- Computer skills
- Customer service
- English
- Lesson plans
- Listening
- Money
- Processes
- Read
- Sales
- Spanish
- Teacher
- Decision-making abilities
- Cash handling
- Problem-solving skills
- Relationship building
- Detail oriented
Timeline
High Impact Instructor
EPISD
09.2021 - 08.2022
Customer Service Desk Cashi
Lowe's
02.2018 - 02.2020
Substitute Teacher
Clint ISD
08.2016 - 09.2021
Assistant Manager
Little Caesars Pizza
05.2013 - 09.2017
Bachelor of Arts - Applied learning and Development
The University of Texas At El Paso
Associate of Arts -
El Paso Community College
Similar Profiles
Miriam RenteriaMiriam Renteria
Teacher at EPISDTeacher at EPISD
Josefina BarrazaJosefina Barraza
Substitute Teacher at EPISDSubstitute Teacher at EPISD
Ruth WheelerRuth Wheeler
Instructional Aide at EPISDInstructional Aide at EPISD