Roxana Castillo Rhode
Orlando,FL
Summary
Certified Underwriter, Organized Loan Officer Assistant and Loan Processor, bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred.
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Proficient in Conventional, FHA, VA standards and regulations.
Overview
8
8
years of professional experience
1
1
Bachelor of Science in Communication
Work History
Administrative Assistant to the Director
Lights Up Production
04.2021 - 10.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Generated reports and typed letters in Word and prepared PowerPoint presentations
Mortgage Loan Officer Assistant
Gold Financial Services
05.2020 - 02.2021
- Set up files using loan officer checklist and submitted on-time for processing.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base
Manager of Business Development and Sales
Healthy Route 66
09.2017 - 10.2019
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Conducted market research to discover new leads, opportunities and messaging.
- Created customer loyalty programs to increase repeat business.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Increased sales by 10%.
Editor-in-Chief
Mujer Latina USA
10.2015 - 08.2017
- Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
- Developed publication website, blogs and social media presence.
- Adhered to ethical guidelines and standards to promote responsible publication and media practices.
- Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.
Education
Certified Master Mortgage Underwriter - Loan Mortgage Industry
National Association of Mortgage Underwriter
Hollywood,Fl02.2024
No Degree - Life Coaching
Florida Global University, CLC, IAC, CEL
Miami, FL03.2019
No Degree - Business Coach & Business Consultan
Florida Global University, CLC, IAC, CEL
Miami, FL12.2018
Bachelor of Science - Communication Studies
Universidad Central De Venezuela
Caracas, Venezuela06.1993
Skills
- Bilingual English-Spanish
- Attention to detail
- Documentation
- Confidentiality maintenance
- Multitasking capabilities
- Calendar management
- Team collaboration
- Document Preparation
- Strong Organization
- Mail Handling
- Documentation and Report
- Customer Service
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Female empowerment is in those talents that overcome obstacles without creating chaos
Roxana Castillo Rhode
Timeline
Administrative Assistant to the Director
Lights Up Production
04.2021 - 10.2023
Mortgage Loan Officer Assistant
Gold Financial Services
05.2020 - 02.2021
Manager of Business Development and Sales
Healthy Route 66
09.2017 - 10.2019
Editor-in-Chief
Mujer Latina USA
10.2015 - 08.2017
Certified Master Mortgage Underwriter - Loan Mortgage Industry
National Association of Mortgage Underwriter
No Degree - Life Coaching
Florida Global University, CLC, IAC, CEL
No Degree - Business Coach & Business Consultan
Florida Global University, CLC, IAC, CEL
Bachelor of Science - Communication Studies
Universidad Central De Venezuela
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