Rosa Cordova

• Handled sensitive personal information with discretion, safeguarding privacy within the household as needed.
• Reduced stress during special occasions by providing essential setup and cleanup services for events hosted at home.
• Optimized storage spaces through regular assessment, decluttering, and organization of belongings.

• Streamlined front desk operations for increased efficiency and improved guest experiences.
• Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
• Ensuring that guests receive personalized attention and assistance throughout their stay. This role requires leadership, attention to detail, and the ability to manage a team while delivering exceptional customer services.

• Organizing the store shelves and keeping the sales floor visually appealing for customers.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Performs other duties as assigned. Examples include, but are not limited to, folding, stocking, hanging, ticketing or re-marking merchandise; assisting customers with even exchanges; assisting on the sales floor; greeting customers at assigned stations; assisting with recovery in departments.
• Provide product and brand knowledge to customers.
• Ensures merchandise is properly tagged, hung, secured, and coded
• Promotes credit and loyalty programs
• Restock shelves and clean the store as needed. After the store closes,
• Other duties as assigned

Hotel Mexico Xcaret,

• Prepared for daily appointments: review tour sheet, owner history, presentation details, etc.
• Gave a sales presentation and tour of resort to prospective clients. Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
• Established trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
• Discovered the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
• Provided prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
• Explained the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
• Completed and closed the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.