Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Cortes

San Luis,AZ

Summary

Dynamic bilingual profesional, thriving to excell in customer service. Database tracking, money counting and helping my peers succeed as well is what I am best at. Eager to learn new ways to improve my customer service abilitys and take them into action within new working environments.

Overview

2025
2025
years of professional experience

Work History

Field Interviewer

Census 2010
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.

Customer Service Representative

ACT Call Center

• Assist customers via phone with any question and/or concerns about programming


Retail Associate

Ross Dress for Less
04.2022 - Current


• Assist with counting store money in cash office


  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

San Luis High School
San Luis, AZ
05.2015

Skills

  • Customer service and assistance
  • Data Entry
  • Data Collection
  • Participant screening
  • Recordkeeping
  • Typing and written communication
  • Client interaction
  • Meeting deadlines
  • Bilingual in English and Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Associate

Ross Dress for Less
04.2022 - Current

Field Interviewer

Census 2010

Customer Service Representative

ACT Call Center

High School Diploma -

San Luis High School
Rosa Cortes