JOELLE DAVIS
Duluth,GA
Summary
Proactive Unloader with passion for workplace safety and solid background of superior performance in related roles. Demonstrating 5 years of efficiency and safety, known for contributing to team objectives through hard work and collaboration.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with conducting in-depth interviews and collecting valuable data. Utilizes strong analytical skills and effective communication to ensure accurate data reporting. Track record of maintaining high standards and adapting to changing project needs.
Overview
6
6
years of professional experience
Work History
Field Interviewer
National Opinion Research Center
04.2024 - Current
- Hired employees and initiated new hire paperwork process.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Enhanced data accuracy by conducting thorough and detailed field interviews.
- Maintained accurate records of all interview data, ensuring easy retrieval for future reference or analysis.
Claims Adjuster
United Healthcare
08.2022 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Directed claims negotiations within allowable limit of $20,000 and supported successful litigations for advanced issues.
Editor-in-Chief
APEX Museum - Publishing Division
04.2019 - 07.2023
- Managed development, editing and publishing of editorial content created for articles, blogs, audio interviews and video features
- Defined audience, voice, scope and purpose of publication in consultation with editorial board, communicated vision clearly to team and created editorial calendar and deadlines
- Implemented modern electronic delivery platforms while continuing hard copies in response to reader demand and constantly tracked publishing trends and customer preferences
- Wrote interesting, eye-catching story headlines and summaries
- Collaborated with writers to develop, strengthen and maintain individual voice and hone unique writing style
- Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback
- Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space
- Increased readership through strategic content planning and audience engagement techniques.
Curatorial Assistant
APEX Museum
04.2019 - 07.2023
- Assisted with exhibition set up in event spaces, displaying art pieces to be aesthetically pleasing and well-lit for best viewing
- Promoted gallery events and shared information on online social media sites
- Selected exhibition themes and designs while developing exhibit materials
- Conducted promotions via social media, email and other communication methods to encourage museum attendance
- Attended networking and creative events to identify new talent and artistic works in local community
- Created and enriched online gallery listings to draw international interest and promote works for sale.
- Guided gallery visitors through facility and delivered engaging talks on exhibitions to stimulate interest and facilitate sales.
- Assisted in planning, implementation and oversight of 12 restoration projects.
Field Inventory Specialist
SEED-CORE Empowerment
08.2021 - 01.2022
- Performed scheduled inventory counts and supply audits
- Coordinated inventory, stocking, and ordering
- Resolved customer complaints immediately, escalating those that required additional assistance
- Completed forecasts to determine needed inventory
- Verified prices and computed totals to complete accurate invoices
- Maintained meticulous records to track adjustments, pallet audits and errors
- Assessed delivered contents against original orders
- Entered information into system to update status reports
- Collaborated with store employees to promote retail traffic by constructing creative and appealing merchandise displays
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Handled large volume of cash with high accuracy and security each day
- Managed supply restocking, display arrangements and general housekeeping
- Advised customers regarding safety measures necessary for cannabis consumption
- Researched new products, strains and trends as well as important law changes regarding dispensaries
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Streamlined inventory management processes by implementing efficient tracking methods and tools.
- Maintained accurate records of incoming shipments, allowing for prompt reconciliation with purchase orders and invoices.
- Stored products in inventory locations to maintain inventory accuracy.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Research Assistant
Georgia State University
10.2019 - 05.2021
- Reviewed literature to remain current with new procedures and apply learnings to related research
- Prepared tables, graphs, fact sheets and written reports summarizing research results
- Shared research findings through publications, presentations and conferences
- Applied good documentation practices when recording data and managing source documentation
- Performed in-depth research to answer complex questions
- Identified relevant questions and determined best methods of collection
- Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles
- Assisted with investigations and literature reviews to drive initiatives
Receptionist
Elarbee Thompson Sapp & Wilson
04.2019 - 02.2020
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Directed and oversaw office personnel activities
- Drafted professional business communication and answered phone calls and emails
Spa Receptionist
Indigo Wellness
09.2018 - 02.2020
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
- Greeted guests and members upon arrival to create positive first impressions
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments
- Inputted client information into booking system accurately and completely to chart sales metrics
- Advised customers of seasonal promotions to create rapport and improve sales
- Addressed return customers by name to develop customer-company relationships
- Suggested membership programs for frequently returning customers
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Education
Bachelor of Arts - History
Georgia State University
Atlanta, GA12.2022
Skills
- Shipping coordination
- Quality Assurance
- Technical writing
- Clerical
- Training & Development
- Problem resolution
- Work ethic
- Reliable and trustworthy
- Decision-making
- Relationship building
- Data management
- Analyzing and synthesizing data
- Field research
- Public presentations
- Customer service and assistance
- Data entry
- Data collection
- Participant screening
- Recordkeeping
- Data verification
- Database management
- Writing case histories
- Diagnostic interviewing
- Typing and written communication
- Inbound and outbound calls
- Client interaction
- Client engagement
- Persuasion techniques
- Online research
- Report generation
- Confidential data protection
Timeline
Field Interviewer
National Opinion Research Center
04.2024 - Current
Claims Adjuster
United Healthcare
08.2022 - Current
Field Inventory Specialist
SEED-CORE Empowerment
08.2021 - 01.2022
Research Assistant
Georgia State University
10.2019 - 05.2021
Editor-in-Chief
APEX Museum - Publishing Division
04.2019 - 07.2023
Curatorial Assistant
APEX Museum
04.2019 - 07.2023
Receptionist
Elarbee Thompson Sapp & Wilson
04.2019 - 02.2020
Spa Receptionist
Indigo Wellness
09.2018 - 02.2020
Bachelor of Arts - History
Georgia State University
Similar Profiles
Isaac EspalinIsaac Espalin
Telephone Interviewer at National Opinion Research CenterTelephone Interviewer at National Opinion Research Center
D’Avion DeasD’Avion Deas
Telephone Interviewer at Center for Public Opinion & Policy ResearchTelephone Interviewer at Center for Public Opinion & Policy Research
Dimitri GabourelDimitri Gabourel
Student Interviewer at Public Opinion Research LabStudent Interviewer at Public Opinion Research Lab