Stanley A. Hailes
Fort Washington,Maryland
Summary
Resourceful Field Interviewer known for high productivity and efficient task completion. Specialize in data collection, participant engagement, and confidentiality management. Excel in communication, adaptability, and problem-solving to ensure successful interviews and accurate data gathering.
Overview
12
12
years of professional experience
Work History
Field Interviewer
National Opinion Research Center
12.2020 - 05.2023
- Conduct telephone interviews with those who were exposed or may have been exposed to the Covid-19 virus
- Adhere to the confidentiality guidelines of HIPPA
- Follow active listening strategies and show empathy when appropriate
- Advise contacts and their family members in the next steps of Quarantine or Isolation to help slow the spread of the virus
- Supply telephone numbers to communicate with local county health departments for additional resources including the Covid-19 vaccine
Transporter
Fort Washington, Maryland
11.2019 - 12.2020
- Transported patient to and from all medical appointments
- Ran errands, did light housekeeping, and heavy lifting as needed
- Moved patient up and down stairs as needed
- Assisted with getting patient in and out of wheelchair, bed or car
Healthcare Navigator
Virginia Healthcare Services
03.2017 - 10.2019
- Partnered with Virginia Health Care Services management to meet admissions targets
- Addressed client satisfaction issues
- Conducted daily in-person visits and phone calls to help meet and exceed census goals
- Cultivated and maintained relationships with referral sources that included physicians, clinicians, case managers and social workers
- Maintained a current working knowledge of Medicare regulations and guidelines
- Adhered to all HIPPA guidelines and regulations
Care Wellness Advocate
American Health Care Professionals
12.2015 - 01.2017
- Traveled between assisted and independent living facilities utilizing telehealth systems to track blood pressure, blood sugar and body mass index for residents
- Introduced residents to basic understanding of clinical test results
- Worked with various facilities to arrange clinical referrals for patients
- Introduced the relevance of high and low numbers of each separate test for blood pressure, blood sugar and BMI
- Participated in the orientation of home care plans for residents and patients
Volunteer
American Telemedicine Association
09.2014 - 10.2015
- Researched multiple industry news databases to increase company exposure
- Increased and managed database for college student memberships
- Increased and managed database for professional and corporate memberships
- Acquired training in various aspects of telehealth/telemedicine
Account Executive
Homecare Providers
01.2012 - 06.2014
- Marketed home healthcare services to hospitals, skilled nursing facilities, and physicians
- Significantly increased company market share by consistently acquiring new accounts
- Managed database of existing and new clientele by telephone and in person visits
Housing Counselor
Money Management International
03.2011 - 10.2011
- Worked remotely with mortgage lenders to advocate for delinquent homeowners
- Worked inbound and outbound call flows
- Acquired homeowner information from lenders while retaining owner confidentiality
- Performed data entry into various software systems
- Routinely made follow up calls to all involved parties for status updates
Education
Contact Tracer Certification - Measuring and Maximizing Impact of Covid-19 Contact Tracing Certification
Johns Hopkins University
08.2020
Telemedicine/Telehealth Professional -
Global Health Access Institute
07.2020
Contact Tracer Certification -
Association of State and Territorial Organizations
07.2020
High School -
Calvin Coolidge High School
06.1970
Certification
July 2020
Global Access Network
Telemedicine/Telehealth Professional
July 2020
Association of State and Territorial Organizations
Certified Contact Tracer
August 2020
Johns Hopkins University
Measuring and maximizing the impact of Covid 19 in Contact Tracing
Timeline
Field Interviewer
National Opinion Research Center
12.2020 - 05.2023
Transporter
11.2019 - 12.2020
Healthcare Navigator
Virginia Healthcare Services
03.2017 - 10.2019
Care Wellness Advocate
American Health Care Professionals
12.2015 - 01.2017
Volunteer
American Telemedicine Association
09.2014 - 10.2015
Account Executive
Homecare Providers
01.2012 - 06.2014
Housing Counselor
Money Management International
03.2011 - 10.2011
Contact Tracer Certification - Measuring and Maximizing Impact of Covid-19 Contact Tracing Certification
Johns Hopkins University
Telemedicine/Telehealth Professional -
Global Health Access Institute
Contact Tracer Certification -
Association of State and Territorial Organizations
High School -
Calvin Coolidge High School
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