Rosa Delgado
Magnolia,TX
Summary
Experienced bilingual insurance and customer service professional seeking a customer service representative position. Committed to providing exceptional service and eager to contribute to long-term growth opportunities.
Overview
11
11
years of professional experience
Work History
Personal Assistant
HD CONSTRUCTION
05.2019 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Insurance Representative
Remco Insurance Agency
10.2014 - 05.2019
- High volume incoming and outgoing calls that include courtesy calls for upcoming, past, and expired policies
- Created excel sheets for reminder calls of current customers
- Sales & marketing, premium collection, issuing new policies for auto, home and commercial insurance, and maintained office appearance
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Retail Sales Associate
T-Mobile
09.2013 - 10.2014
Education
High School Diploma -
Alpha Academy
Magnolia, TX01.2004
Skills
- Telephone Etiquette
- Appointment Scheduling
- Multitasking
- Problem-solving
- Time management
- Customer service
- Administrative support
- Professional and mature
- Attention to detail
- FLUENT IN SPANISH
References
Available upon request.
Timeline
Personal Assistant
HD CONSTRUCTION
05.2019 - Current
Insurance Representative
Remco Insurance Agency
10.2014 - 05.2019
Retail Sales Associate
T-Mobile
09.2013 - 10.2014
High School Diploma -
Alpha Academy
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