ROSA DOMINGUEZ
Beltsville,MD
Summary
Dynamic General Manager with over 18 years of experience in food service management. Skilled in implementing training programs, resolving customer complaints, and promoting teamwork. Committed to ensuring compliance with health regulations and maintaining high standards of service quality.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager of Food Service
Chipotle Restaurant
Silver Spring, Maryland
11.2007 - Current
- Managed staff scheduling and performance evaluations for team efficiency.
- Implemented training programs to enhance employee skills and service quality.
- Coordinated inventory management to maintain adequate stock levels.
- Promoted a culture of teamwork and communication among staff members.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Skills
- Staff management
- Inventory control
- Food safety compliance
- Budget management
- Customer service
- Team collaboration
- Team development
- Food safety management
- Cross-training staff
- Scheduling
- Budget administration
Certification
serve safe
References
References available upon request.
Timeline
General Manager of Food Service
Chipotle Restaurant
11.2007 - Current