Rosa Felix
Tacoma ,WA
Summary
Bilingual professional with expertise in payroll, inventory management, and administrative operations. Proven track record of enhancing processes and ensuring compliance while supporting customer service and internal teams. Actively pursuing a Bachelor of Science in Accounting, recognized for academic excellence and leadership in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional -(End of Contract)
University Instructors Inc
Lakewood, WA
11.2024 - 03.2025
- Supported students with special needs in early learning by implementing IEPs and adapting activities.
- Assisted in academic, behavioral, and social development within an inclusive environment.
- Collaborated with teachers and specialists to monitor student progress and ensure consistency.
Care Engagement Specialist -(End of Contract)
Centene Management Company
Lakewood, WA
07.2024 - 09.2024
- Conducted initial health screenings and welcome calls as per contractual obligations.
- Executed outreach to new enrollees to facilitate engagement.
- Analyzed and reported overall results to inform strategic adjustments.
- Identified and addressed barriers preventing members from completing health screenings.
- Managed outbound and inbound calls, leaving voicemails when necessary.
- Reviewed call report data to refine member communication strategies.
- Handled sensitive topics with discretion and professionalism.
Administrative Assistant (Promoted to Inventory)
BirchStone Management
Lakewood, WA
07.2022 - 10.2023
- Managed payroll, data entry, new hire orientation, and safety compliance checklist efficiently.
- Resolved inventory discrepancies through thorough research, significantly enhancing accuracy.
- Utilized ESP, SAP, and BARK systems while ensuring adherence to OSHA regulations.
- Implemented KPIs to elevate performance metrics across all operations.
- Conducted product audits and reconciliations to ensure inventory integrity.
- Performed cycle counts to verify stock levels and optimize inventory management.
Medical Scheduler
Tacoma Radiology Associates
Tacoma, WA
04.2021 - 06.2022
- Coordinated imaging schedules for CT, MRI, ultrasound, fluoroscopy, and radiology exams.
- Verified physician orders, insurance, and pre-authorizations while providing pre-exam instructions.
- Enhanced patient communication through bilingual proficiency in Spanish and English.
- Managed phone lines as liaison for imaging department to facilitate effective communication.
Office Administrator
Chiropractic Physicians Inc. Ps
Federal Way, WA
02.2019 - 12.2020
- Oversaw front office operations, including phones, mail, appointments, and patient check-ins.
- Managed patient health files and processed records requests and clinical documentation.
- Specialized in insurance verification utilizing ICD-10 and CPT coding.
- Assisted with billing and accounts receivable/payable while maintaining accurate medical records.
- Optimized revenue through efficient charge processing and management of third-party claims.
- Conducted X-rays as part of comprehensive patient diagnostic procedures.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ05-2027
Associate of Arts - Business
University of Phoenix
Tempe, AZ04-2025
High School Diploma -
Golden Valley High School
Merced06-2009
Skills
- Bilingual communication
- Administrative support
- Inventory management
- Microsoft Office Suite and EPIC systems
- Payroll and accounts payable
- Insurance verification
- Client relations and scheduling
- Compliance management
- Data entry and process optimization
Accomplishments
- Dean’s List – University of Phoenix (2025)
- Member – NSCS Honor Society (2024)
- Rising Star Recognition Award – BirchStone (2023)
Certification
- Basic Life Support (CPR & AED) | AHA | Expires April 2027
- HRCI Human Resource Associate | Coursera | Oct 2024
- Spanish Interpreter Certification | CPSD | Oct 2024
- Supply Chain Logistics | Rutgers University | Jun 2024
Affiliations
- Financial Literacy & Business Analytics
- Workforce Development
- Accounts Payable & Process Optimization
- Multicultural Advocacy
- Community Outreach & Special Needs Support
- Mentorship & Professional Growth Initiatives
- Health & Wellness Education
Timeline
Paraprofessional -(End of Contract)
University Instructors Inc
11.2024 - 03.2025
Care Engagement Specialist -(End of Contract)
Centene Management Company
07.2024 - 09.2024
Administrative Assistant (Promoted to Inventory)
BirchStone Management
07.2022 - 10.2023
Medical Scheduler
Tacoma Radiology Associates
04.2021 - 06.2022
Office Administrator
Chiropractic Physicians Inc. Ps
02.2019 - 12.2020
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Business
University of Phoenix
High School Diploma -
Golden Valley High School
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