Rosa Gamboa
Laredo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
CVS Caseworker
Department of Family and Protective Services
Laredo, TX
05.2024 - Current
- Receives cases from investigators after children are removed from their homes, placed in CPS conservatorship, and placed in care outside their homes.
- Determines each child’s needs and ensures that appropriate referrals for testing, evaluations, records, or further assessments are made. Ensures all services are focused on achieving positive permanency.
- Working with children, families, and communities to plan for a child's permanency.
- Identifying potential permanency resources for the child through ongoing contact with parents, family members, and other individuals the child and family identify as important to them.
- Searching for potential kinship providers throughout the case. Completing home studies of a child's family members, or family friends (kinship providers), who might care for the child.
- Meets with the parents to assess risk and safety issues, identify behavior changes necessary to achieve child safety, and refer parents to appropriate services to address the identified needs to move towards positive permanency. Discusses with parents their progress towards making changes to behaviors that pose dangers to their child(ren).
- Meets with children, parents, family friends, or foster homes in public as well as in their own homes.
- Collaborates with a Placement Team, including Kinship staff, for placements, as needed.
- Participates in meetings and conferences at times and places convenient for the family members as well as everyone involved in the case.
- Visits children monthly to assess the child’s feelings of safety in their current home, to plan for permanency, and to discuss their needs, wishes, and progress while in care.
- Attends and participates in court hearings about the child and family. This includes contacting the parties in the case before hearings, preparing court reports, and testifying in court on the child’s needs, the family’s progress, and the department’s efforts to achieve permanency for the child.
- Keeps the child’s, parents, caregivers, court-appointed attorney and guardian ad litem(s) informed about the child’s circumstances and significant events.
- Works with the department's attorney to prepare for contested-court hearings and trials.
- Works with kinship caregivers and foster parents to ensure that they have what they need to care for the child or youth placed with them i.e., keeping them informed about developments in the case, returning phone calls, and in some areas of the state being available 24 hours a day / 7 days a week at certain times.
- Transitions children home during reunification services and provides support to the family until the legal case is closed.
- Supervises adoptive placements until the adoption is final or until the case is transferred to an adoption caseworker.
- Using effective time-management skills to make sure all key tasks are done.
- Documents case records by completing forms, narratives, and reports to form a written record for each client.
- Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
- Performs other duties as assigned and required to maintain unit operations.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers, clients, and all work-related contacts.
- Attends work regularly in accordance with agency leave policy.
Case Worker
Webb County Community Action Agency
Laredo, TX
07.2023 - 05.2024
- Answer telephone calls
- Greet Visitors
- Provide information and assistance
- Make appointments
- Process applications to determine eligibility for programs/services
- Maintain files and records
- Refer clients to community service agencies
Service Clerk
Lacks Valley Stores Ltd.
Laredo, TX
06.2006 - 03.2023
- Answer incoming calls
- Assist customers via walk in or by phone
- Schedule technician routes
- Order parts directly from manufactures
- Calling manufactures to get updates on part orders
- Set up customer service appointments once parts arrive
- Making exchanges for damaged merchandise for customers
- Set up service tickets to pick up merchandise to repair in shop
- Reviewing service calls and making decisions or repairs or exchanges
- Sending monthly chargebacks for GBS insurance claims
- Assigning GBS insurance claims
Education
Bachelor of Science - Social Work
University of Texas At Rio Grande Valley
Laredo, TX08-2024
Associate of Arts - Social Work
Laredo College
Laredo, TX05.2021
High School Diploma -
Martin High School
Laredo, TX05.2005
Skills
- Bilingual in English and Spanish
- Communication
- Critical Thinking
- Problem Solving
- Customer Service
- Teamwork
- Empathy
- Multitasking
Timeline
CVS Caseworker
Department of Family and Protective Services
05.2024 - Current
Case Worker
Webb County Community Action Agency
07.2023 - 05.2024
Service Clerk
Lacks Valley Stores Ltd.
06.2006 - 03.2023
Bachelor of Science - Social Work
University of Texas At Rio Grande Valley
Associate of Arts - Social Work
Laredo College
High School Diploma -
Martin High School
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