Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Gonzalez

Fairfield,CA

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Energetic approach to meet expectations.

Overview

4
4
years of professional experience

Work History

Delivery Truck Driver

Pioneer Express Inc.
Benicia, CA
12.2021 - Current
  • Loaded and unloaded P1000 and P1200 trucks for delivery.
  • Deliver hazardous and non hazardous materials to there destination with documents that follow restrictive guidelines.
  • Retained valid proof of insurance and registration in vehicles.
  • Maximized schedule efficiency and personal use of time by planning optimal routes.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Coordinated accurate paperwork and collected payments from customers to meet financial objectives.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.

Caregiver/HCA

Self Employed Services
Fairfield, CA
09.2020 - Current
  • Cared for 46 clients with ADLs including hygiene and exercise.
  • Managed bed-to-chair transfers and bed turns for 60% of residents in my care
  • Implemented a monthly schedule for all residents depending on there time windows and needs of care.
  • Performed housekeeping duties like cleaning, laundry and meals.
  • Motivation and allow participation in care to promote sense of independence.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Doing weekly meetings with family members to summaries there loved ones care plans and activities that have been done or any other update that needs to be known from that week.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Helped clients stay happy and healthy by providing mental and emotional support.

NON CDL DRIVER

Cardinal Personnel Solutions (BRADY IFS)
Fairfield, CA
09.2023 - 10.2023
  • Transporting goods in 22ft, 24ft, 26ft medium duty box trucks.
  • Inspect vehicles for mechanical items and safety issues and perform preventative maintenance
  • Plan routes and meet delivery schedules
  • Document and log work/rest periods and kilometers spent driving and retain fuel/toll receipts
  • Comply with truck driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
  • Communicated effectively with customers regarding their delivery needs.
  • Provided exceptional customer service throughout each delivery experience.
  • Regularly communicated with dispatchers via two-way radio or other devices.
  • Verified accuracy of orders prior to leaving the warehouse facility.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Lead Customer Service Supervisor

Home Depot
Fairfield, CA
08.2020 - 06.2022
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Trained staff to meet company objectives.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Answered phone calls and responded to questions and concerns.
  • Monitored phone calls to provide feedback and coaching.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Home Care Aide

ResCare
Fairfield, CA
03.2020 - 08.2020
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Followed care plan and directions to administer medications.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Tracked and reported clients' progress based on observations and conversations.
  • Planned optimal meals based on established nutritional plans.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Education

Bachelor of Science - Nursing

Institute of Superior Studies Benito Juarez
Tecoman, Col, Mexico
07.2019

Skills

  • Bilingual, spanish and english
  • Dependability and Honesty
  • Efficiency and Time Management
  • Customer Relationships
  • Multitasking
  • Team leadership
  • Critical thinking
  • Typing/word processing
  • Email Management
  • Problem solving
  • Ability to teach and mentor

Timeline

NON CDL DRIVER

Cardinal Personnel Solutions (BRADY IFS)
09.2023 - 10.2023

Delivery Truck Driver

Pioneer Express Inc.
12.2021 - Current

Caregiver/HCA

Self Employed Services
09.2020 - Current

Lead Customer Service Supervisor

Home Depot
08.2020 - 06.2022

Home Care Aide

ResCare
03.2020 - 08.2020

Bachelor of Science - Nursing

Institute of Superior Studies Benito Juarez

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Rosa Gonzalez