Rosa Gonzalez

- Provide administrative support to clients regarding program eligibility and services
- Schedule appointments, manage records, and maintain accurate documentation
- Answer high-volume calls and respond to client inquiries professionally
- Process paperwork, data entry, and document tracking
- Support daily front office operations and client service needs

-Process medical records requests and maintain confidential records
- Sort, scan, file, fax, and track healthcare documentation
- Communicate with patients, providers, attorneys, and insurance companies
- Support records management and administrative workflow

- Provided exceptional customer service during high-volume call times.

-Resolved customer complaints promptly and efficiently.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

-Collaborated with team members to develop best practice for consistent customer service delivery.

-Collaborated with product team to communicate customer feedback.