Michelle Trzcinski
Visalia,CA
Summary
Dynamic office assistant with a proven track record at The Village At Mill Creek, enhancing productivity through effective document management and appointment scheduling. A dedicated team player, I excel in customer service and time management, consistently improving operational efficiency and fostering positive relationships with staff and clients.
Overview
14
14
years of professional experience
Work History
Office Assistant, Med-Tech and CNA
The Village At Mill Creek
Visalia, CA
03.2022 - 02.2026
- Supported daily office operations while organizing filing systems for easy access.
- Coordinated staff schedules and appointments to improve workflow.
- Assisted with onboarding new hires to facilitate team integration.
- Implemented office procedures to enhance communication and task organization.
- Managed vendor relationships and negotiated agreements to lower expenses.
- Maintained confidentiality while handling sensitive administrative information.
- Improved office productivity by organizing schedules, filing documents, and ensuring a tidy workspace.
- Accelerated document processing through precise data entry and prompt filing.
- Achieved accuracy in data entry tasks while meeting tight deadlines.
- Helped with financial responsibilities including invoicing, tracking expenses, and preparing budgets for accuracy.
Certified Nursing Assistant and Office Assistant
Glory Days Assisted Living
Visalia, CA
09.2021 - 02.2023
- Delivered compassionate care to residents, ensuring comfort and emotional support.
- Assisted with daily living activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Maintained a clean and safe environment, adhering to infection control protocols and safety standards.
- Mentored new staff on best practices in resident care and facility policies.
- Implemented process improvements that enhanced operational efficiency in caregiving routines.
Customer Service Coordinator
Marshals Department Store
Visalia, CA
05.2012 - 12.2020
- Assisted customers in resolving inquiries and complaints, contributing to improved satisfaction levels.
- Coordinated interdepartmental communication to enhance service processes and expedite response times.
- Executed scheduling modifications to enhance staff availability during busy shopping hours.
- Created training resources for new employees, promoting a knowledgeable team atmosphere.
- Collaborated with inventory staff to address discrepancies and maintain accurate records.
- Guided junior team members on effective customer interaction techniques.
- Supported a large number of customers daily with a positive demeanor and commitment to satisfaction.
- Handled logistics for customer orders efficiently.
- Managed high call volumes with professionalism, resulting in reduced wait times for customers.
- Partnered with management to refine customer service processes across the organization.
Education
Graduate Certificate - Business Management
Porterville Community College
Porterville, CA05.2017
High School Diploma -
Strathmore Union High School
Strathmore, CA05.1993
Skills
Document management
Strong problem solver
Appointment scheduling
Prioritizing work
Mail handling
Office administration
Resourceful
Dedicated team player
Verbal communication
Organizing and categorizing
File organization
Data entry
Time management
Positive attitude
-Document management
-Adobe Acrobat
-Windows 360
-Data Entry
-Payroll
Additional Information
United States Army Vet
1995-2003
88M
Timeline
Office Assistant, Med-Tech and CNA
The Village At Mill Creek
03.2022 - 02.2026
Certified Nursing Assistant and Office Assistant
Glory Days Assisted Living
09.2021 - 02.2023
Customer Service Coordinator
Marshals Department Store
05.2012 - 12.2020
Graduate Certificate - Business Management
Porterville Community College
High School Diploma -
Strathmore Union High School