Rosa Hernandez Moya
Mesa,AZ
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
Work History
HVAC Dispatch Team Lead
Parker and Sons
Phoenix, AZ
11.2022 - 10.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided support to junior staff during peak periods of workloads.
- Delegated tasks appropriately according to individual skill sets.
- Consistently completed daily reports to track progress and ensure accurate data analysis.
Call Taker Team Lead
Allied Universal Security Services
Mesa, AZ
10.2020 - 11.2022
- Processed requests for information or services from customers on the phone.
- Monitored progress of customer requests until completion.
- Assisted with training new Call Takers on proper procedures for handling customer inquiries.
- Took messages from callers and accurately relayed details to intended staff.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Associate
OfficeMax
Mesa, AZ
07.2019 - 08.2020
- Helped customers locate items within the store using the inventory system.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
Tutor
Mesa Public Schools, Westwood High School
Mesa, AZ
08.2016 - 05.2019
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students in developing effective study habits and strategies for success in school.
- Facilitated small-group discussions to increase comprehension of course material.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
Education
BBA - Accounting
Benedictine University At Mesa
Mesa, AZ05-2020
High School Diploma -
Westwood High School
Mesa05-2016
Skills
- Dependable and Responsible
- MS Word, Excel, and Outlook
- Multitasking and prioritization
- Detail oriented
- Strong work ethic
- Time management
References
References available upon request.
Timeline
HVAC Dispatch Team Lead
Parker and Sons
11.2022 - 10.2024
Call Taker Team Lead
Allied Universal Security Services
10.2020 - 11.2022
Associate
OfficeMax
07.2019 - 08.2020
Tutor
Mesa Public Schools, Westwood High School
08.2016 - 05.2019
BBA - Accounting
Benedictine University At Mesa
High School Diploma -
Westwood High School
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