Experienced with office management and driving team performance to achieve goals. I utilize strategic planning and effective leadership to improve efficiency. My goal is to foster strong client relationships and team collaboration. Reliable and adaptable with expertise in problem-solving and team leadership.
Work History
Branch Manager
3 Years 4 Months
Security Finance | 02.2023 - Current
Supervised daily branch operations, ensuring compliance with company policies and regulations.
Trained and mentored staff, enhancing team performance and customer service skills.
Developed and implemented strategies to improve client retention and satisfaction rates.
Analyzed financial reports to identify trends, optimizing branch profitability and efficiency.
Crew Leader
6 Months
Toot N Totum | 08.2020 - 02.2021
Coordinated team schedules to optimize staffing levels during peak hours, enhancing service quality.
Implemented inventory management practices, reducing waste and improving stock accuracy.
Collaborated with management to identify areas for process improvement and increased efficiency in operations.
Certified Nursing Assistant
2 Years
Pampa Nursing Center | 08.2018 - 08.2020
Provided compassionate personal care to residents, enhancing comfort and well-being.
Assisted nursing staff with patient assessments and documentation, ensuring accurate health records.
Implemented infection control protocols, maintaining a safe environment for residents and staff.
Crew Leader
4 Years 1 Month
Sonics Drive In | 06.2014 - 07.2018
Trained and mentored new crew members on operational procedures and customer service standards.
Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
Conducted regular performance evaluations, providing constructive feedback for employee development.