Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Rosa Leon

North Hollywood,CA

Summary

My goal is to excel in team leadership and customer service. Skilled in problem-solving and enhancing operational efficiency. Committed to delivering exceptional experiences and achieving performance goals as well as optimizing store operations and delivering high-quality customer service. Ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

5
5
years of professional experience

Work History

Sales Floor Leader

BevMo by Gopuff
02.2022 - Current


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Deliver great customer service as well as meeting customers needs.

Lead Medical Assistant

Doctors Health Inc.
12.2021 - 06.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Conducted patient intake interviews, recording and documenting relevant information.

E-commerce (Online Grocery Department)

Walmart
09.2020 - 10.2021
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Education

Medical Assistant - Medical Assistant

Concorde Career College
North Hollywood, CA
11-2020

High School Diploma -

North Hollywood High School
North Hollywood, CA
06-2018

Skills

  • Problem-solving
  • Team building and leadership
  • Goals and performance
  • Team leadership
  • Customer experience
  • Customer service and engagement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Floor Leader

BevMo by Gopuff
02.2022 - Current

Lead Medical Assistant

Doctors Health Inc.
12.2021 - 06.2023

E-commerce (Online Grocery Department)

Walmart
09.2020 - 10.2021

Medical Assistant - Medical Assistant

Concorde Career College

High School Diploma -

North Hollywood High School

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Rosa Leon