Rosa Linares
Cathedral City
Summary
I have experience leading teams, recruiting employees, and working directly with customers in busy environments. Whether it's managing a shift, helping guests, training new hires, or finding the right candidate for a job, I enjoy working with people and keeping things running smoothly. I'm looking for an opportunity that offers growth, new challenges, and the chance to be part of a strong team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Dennys Restaurant
Cathedral City, CA
05.2026 - Current
- Managed food and beverage orders efficiently, reducing wait times for guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, promoting a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Restaurant Team Member
Raising Cane's Restaurants
Palm Springs, CA
12.2024 - 05.2026
- Operated kitchen equipment efficiently, maintaining high food safety and cleanliness standards.
- Assisted in maintaining compliance with health regulations through regular inspections and staff training initiatives.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station.
Recruiting Specialist
ESP Personnel
Thousand Palms, CA
06.2022 - 11.2024
- Awarded Recruiter of the Month twice for top performance in candidate placements and client satisfaction.
- Developed and implemented effective recruitment strategies to attract top talent for various positions
- Managed the end-to-end recruitment process, including resume review, phone screenings, interviews, and offer negotiations
- Built strong relationships with candidates throughout the hiring process to enhance candidate experience
- Maintained up-to-date knowledge of labor laws, regulations, and industry trends related to recruitment practices
- Collaborated with HR team members on workforce planning initiatives based on business needs
Shift Manager
Carl's Jr
Cathedral City, CA
07.2019 - 11.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Restaurant Server
Smokin' Burgers Restaurant & Lounge
Palm Springs, CA
12.2018 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Pastry Chef
Eight4Nine Restaurant & Lounge
Palm Springs, CA
09.2016 - 12.2018
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Maintained well-organized mise en place to keep work consistent.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Created unique daily specials to drive business growth.
Shift Manager
Carl's Jr
Cathedral City, CA
10.2011 - 05.2015
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06-2010
High School Diploma - undefined
09-2005
Skills
- Host/hostess experience
- Sales growth tracking
- Restaurant experience
- Managing retail teams
- Performance improvement
- Customer complaint resolution
- Databases
- Spirits experience
- Leadership
- Team building (staff training program)
- Front desk
- Bilingual
- Team leadership
- FDA regulations
- Call center
- Microsoft Word
- Creative problem solving
- Communication skills
- Complaint resolution
- Professional telephone demeanor
- Performance management
- Wine knowledge
- Greeting customers
- Microsoft Excel
- Microsoft Office
- OpenTable
Certification
- Physical Therapy License
- TIPS
Languages
Spanish
Bilingual
Timeline
Server
Dennys Restaurant
05.2026 - Current
Restaurant Team Member
Raising Cane's Restaurants
12.2024 - 05.2026
Recruiting Specialist
ESP Personnel
06.2022 - 11.2024
Shift Manager
Carl's Jr
07.2019 - 11.2022
Restaurant Server
Smokin' Burgers Restaurant & Lounge
12.2018 - 07.2021
Assistant Pastry Chef
Eight4Nine Restaurant & Lounge
09.2016 - 12.2018
Shift Manager
Carl's Jr
10.2011 - 05.2015
High School Diploma - undefined
High School Diploma -
Palm Springs High School