Rosa-linda Perez
Toledo,OH
Summary
Dynamic and detail-oriented barista with exceptional customer service skills honed at Biggby. Proven ability to enhance service efficiency and train new staff, while maintaining cleanliness and organization. A team player with strong problem-solving abilities, dedicated to delivering high-quality beverages and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Biggby
10.2025 - Current
- Collaborated with team members to streamline operations during peak hours, enhancing service efficiency.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Monitored inventory levels, assisting with stock management to minimize waste and shortages.
- Resolved customer inquiries and complaints promptly, ensuring a positive experience at the establishment.
Barista
Kung Fu Tea
09.2023 - 10.2025
- Prepared and served high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of workspace to ensure compliance with health regulations.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated POS system for accurate order processing and cash handling.
Sales Associate
Five Below
12.2024 - 03.2025
- Assisted customers in locating merchandise and understanding product features.
- Maintained organized sales floor, ensuring attractive product displays and cleanliness.
- Processed transactions accurately using point-of-sale systems while providing excellent customer service.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Server
El Tajin Mexican Restaurant
05.2020 - 09.2023
- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items, service protocols, and point-of-sale systems.
- Upsold menu items effectively, contributing to increased sales during peak hours.
- Monitored inventory levels of supplies and communicated needs to management for timely replenishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma - Pre Nursing
Whitmer Highschool
Toledo, OHSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cleanliness
- Exceptional customer service
- Excellent memory
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista
Biggby
10.2025 - Current
Sales Associate
Five Below
12.2024 - 03.2025
Barista
Kung Fu Tea
09.2023 - 10.2025
Server
El Tajin Mexican Restaurant
05.2020 - 09.2023
High School Diploma - Pre Nursing
Whitmer Highschool