Rosa Lino

Maria Regina Residence

05.2020 - Current

Trained and mentored all new personnel to maximize quality of service and performance.
Worked with front desk to respond promptly to all guest requests..
Evaluated employee performance and developed improvement plans.
Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Restocked room supplies such as facial tissues for personal touch with every job.
Disposed of trash and recyclables each day to avoid waste buildup.
Managed staff of 25 housekeepers
Managed team productivity and workflow to exceed quality standards
Trained and mentored all new personnel to maximize quality of service and performance
Communicated repair needs to maintenance staff
Coordinated household cleaning service operations and managed client relations
Restocked cleaning storage cabinets, carts and baskets for easy use
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs

Summary