Rosa LLama
Estero,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
ATL Assistance Manager
Whole Foods Market Inc
Naples , FL
09.2023 - Current
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Provided ongoing training to address staff needs.
Process Assistant (Supervisor)
Amazon
Linden, NJ
07.2020 - 08.2023
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Costumer Service Manager
ShopRite
Elizabeth, NJ
11.2019 - 06.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
English Language Professor - Language Teacher Education
University of Ciego De Avila (Cuba)
Ciego De Avila08.2016
Skills
- Self-Motivated
- Teamwork and Collaboration
- Attention to Detail
- Goal Setting
- Team Leadership
- Problem Resolution
- Sales Closing
- Post-Sales Support
- Inside and Outside Sales
- Shipping and Receiving
- Equipment Operation
- Heavy Lifting
- Staff Training
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
ATL Assistance Manager
Whole Foods Market Inc
09.2023 - Current
Process Assistant (Supervisor)
Amazon
07.2020 - 08.2023
Costumer Service Manager
ShopRite
11.2019 - 06.2020
English Language Professor - Language Teacher Education
University of Ciego De Avila (Cuba)
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