Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Receive written prescription or refill requests and verify that information is complete and accurate.
Establish or maintain patient profiles, including lists of medications taken by individual patients.
Answer telephones, responding to questions or requests.
Mix pharmaceutical preparations, according to written prescriptions.
Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
Prepare and process medical insurance claim forms and records.
HIPPA compliant