Rosa Marganon
GA
Summary
Compassionate, detail-oriented bilingual professional with over 5 years of customer service and healthcare experience. Proven ability to establish trust and empathy with patients while delivering exceptional service in medical office, call center, and customer-facing environments. Highly skilled in HIPAA compliance, patient scheduling, multi-tasking, and managing confidential information. Known for professionalism, dependability, and the ability to resolve challenging situations with discretion and poise.
Overview
12
12
years of professional experience
Work History
Postal Support Employee Clerk
United States Postal Service
11.2020 - Current
- Efficiently sorted and processed incoming and outgoing mail using automated and manual systems, ensuring accuracy and timeliness
- Maintained a high level of customer service by addressing inquiries and resolving complaints with professionalism
- Monitored equipment functionality, handled technical issues, and collaborated with maintenance teams to minimize downtime
- Organized workstations, ensuring necessary materials were in place to maintain workflow efficiency
- Adhered to strict operational guidelines to meet performance targets in a fast-paced environment
City Carrier
United States Postal Service
05.2016 - 06.2019
- Delivered mail and packages accurately and efficiently along a designated route while maintaining customer interaction and satisfaction
- Verified and corrected addresses for undeliverable mail to ensure accurate records
- Processed specialized mail, including registered, insured, and customs mail, while adhering to strict postal guidelines
- Built trust with customers by providing timely and reliable service, answering questions, and delivering postal forms and information
Patient Care Coordinator
Hear Again America
03.2014 - 11.2016
- Scheduled and managed appointments for patients, ensuring an organized calendar and seamless office operations
- Acted as the first point of contact, building trust and rapport with patients while gathering and documenting their medical concerns accurately
- Maintained HIPAA compliance by handling sensitive patient information with confidentiality and care
- Assisted Spanish-speaking patients by providing verbal translations and ensuring proper understanding of treatment plans
- Managed administrative tasks, including medical device tracking, patient demographics entry, and insurance verification
- Coordinated marketing projects and special events to increase patient enrollment, contributing to practice growth
- Processed cash, credit, check, and third-party financing transactions with precision, ensuring accurate financial reporting
Customer Service Specialist
Uniform Advantage
12.2012 - 09.2015
- Handled high volumes of customer inquiries via phone, email, and live chat with an emphasis on delivering an outstanding customer experience
- Processed bulk and special orders, ensuring accurate data entry, inventory management, and timely delivery
- Resolved customer complaints and escalated issues as necessary, achieving a high satisfaction rate
- Supported the company's sales efforts by offering product recommendations and applying promotions to maximize sales opportunities
Education
Continuing Education - Business Administration
Broward College
12.2024
High School Diploma - Public Relations
North Miami Senior High School
Miami, FL01.2007
Skills
- Patient Coordination
- HIPAA Compliance
- Customer Service
- Call Center Proficiency
- Organization & Attention to Detail
- Technology Proficiency
- Bilingual
- Conflict Resolution
Affiliations
- United States Air Force
Languages
Spanish
Timeline
Postal Support Employee Clerk
United States Postal Service
11.2020 - Current
City Carrier
United States Postal Service
05.2016 - 06.2019
Patient Care Coordinator
Hear Again America
03.2014 - 11.2016
Customer Service Specialist
Uniform Advantage
12.2012 - 09.2015
High School Diploma - Public Relations
North Miami Senior High School
Continuing Education - Business Administration
Broward College
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