Rosa Martinez
Los Angeles,CA
Summary
Accomplished Assistant Store Manager at Ross Dress for Less, adept in team leadership and retail operations, significantly raised customer satisfaction through effective conflict resolution and strategic store management. Fluent in Spanish, excels in customer engagement and upselling strategies, demonstrating a proven track record in enhancing team performance and store efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Home Depot
08.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Assistant Store Manager
Ross Dress for Less
07.2019 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Team Leader
Jack in the Box
11.2017 - 11.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Team Leader
SUBWAY®Restaurants
07.2015 - 09.2017
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA06.2015
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Product Knowledge
- Cash Register Operation
- Relationship Building
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- Phone Etiquette
- FLUENT IN Spanish
- POS system operations
- Conflict Resolution
- Customer Needs Assessment
- Upselling strategies
Timeline
Retail Sales Associate
Home Depot
08.2023 - 08.2024
Assistant Store Manager
Ross Dress for Less
07.2019 - 08.2023
Team Leader
Jack in the Box
11.2017 - 11.2019
Team Leader
SUBWAY®Restaurants
07.2015 - 09.2017
High School Diploma -
Edward R. Roybal Learning Center
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