Rosa Martinez
Palmdale,CA
Summary
Motivated and driven sales professional with experience in car and home insurance. Highly dependable, goal-oriented, and committed to exceeding performance targets. I am eager to apply my skills, customer-focused approach, and continuous learning attitude to contribute to the success of a company.
Overview
23
23
years of professional experience
Work History
Customer Service/Marketing
Global First Insurance
Palmdale, California
09.2021 - 07.2024
- Managed customer inquiries through phone, email, and chat channels.
- Monitored service metrics to identify trends and suggest improvements.
- Quoted customers on FSC policies.
- Managed and filed DMV paperwork to transfer the vehicle ownership title to the purchaser for new and used vehicles.
- Help customers make endorsements to their policies.
- Assisted customers with payment methods.
- Developed and implemented strategic sales plans to improve customer service, meet sales goals, and increase profitability.
Sales Manager's Assistant
Sigue Corporation
Sylmar, California
04.2001 - 04.2014
- Provided training on product knowledge and product demonstration.
- Set up booths in public places, displays and engaging passers-by to solicit new business.
- Promoted products through engaging demonstrations and persuasive communication.
- Coordinated communication between sales representatives and clients.
- Processed and organized confidential documents.
- Recorded and maintained accurate financial transactions in compliance with policies.
Education
High School Diploma -
Completed
Tijuana, MXProperty & Casualty Broker Agent
Glendale, CASkills
- Customer relationship management
- Performance metrics analysis
- Policy endorsements
- DMV paperwork processing
- Product demonstrations
- Sales strategy development
- Finance money wire industry
- General office skills
- Knowledge of repair credits
Timeline
Customer Service/Marketing
Global First Insurance
09.2021 - 07.2024
Sales Manager's Assistant
Sigue Corporation
04.2001 - 04.2014
High School Diploma -
Completed
Property & Casualty Broker Agent