Rosa Melva Olivas
Odessa,TX
Summary
Detail-oriented branch manager with over ten years of experience in loan processing and internal auditing. Proven track record in maximizing profitability and enhancing customer satisfaction through effective staff development and operational efficiency. Skilled in achieving branch objectives while fostering a positive workplace environment and resolving customer issues effectively. Strong support for daily operations to meet business goals. I’m eager to get back into the workforce and contribute a positive attitude. Punctuality, and a strong work ethic.
Overview
16
16
years of professional experience
Work History
Branch Manager
World Acceptance
Odessa , TX
08.2004 - 04.2016
- Manage branch effectively and efficiently to maximize projected profit and growth objectives through good customer service
- Oversaw daily operations and evaluated staff performance to ensure branch objectives were met.
- Managed staff scheduling, hiring and training processes.
- Conducted collection activities and trained branch personnel to enhance operational effectiveness.
- Reviewed and analyzed financial performance of the branch monthly to inform strategic decisions.
- Ensured accurate financial reporting and record-keeping for branch activities.
- Oversaw loan processing and compliance with company policies.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Resolved customer inquiries and complaints with effective communication strategies.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Mentored team members to enhance their professional development and skills.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Demonstrated strong ability to learn new concepts efficiently.
- Performed the job successfully.
CSR
Capitol Loans inc.
Odessa, Texas
07.2000 - 08.2004
- Answered incoming telephone calls to assist customers
- Resolved customer complaints promptly, enhancing customer experience and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided customers through loan inquiries and application processes to ensure clarity and satisfaction.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Assisted in processing loan applications at the branch
- Complete loan documents and compute cash to customers
- Posted customer payments at the service counter
- Posted payments received through the mail for customer accounts
Education
High School Diploma -
Kermit High School
Kermit, TX05-1993
Skills
- Credit analysis
- Compliance oversight
- Financial reporting
- Report preparation
- Expense management
- Sales strategy
- Customer relationship management
- Time management
- Goals and performance
- Team leadership
- Staff supervision
- Problem resolution
- Problem solving
- Policy knowledge
- Customer service
- Record keeping
Languages
Spanish
Limited
Affiliations
- Booster Club VP, Volunteer local food bank,
Timeline
Branch Manager
World Acceptance
08.2004 - 04.2016
CSR
Capitol Loans inc.
07.2000 - 08.2004
High School Diploma -
Kermit High School