Michael King
Mountain Home,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Branch Manager
CONTINENTAL LOANS
Mountain Home, US
07.2025 - Current
- Developed, led, trained, and managed branch employees to enhance team performance and service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues in a friendly manner.
- Engaged customers in conversation to strengthen business relationships and drive customer loyalty.
- Prepare and process loan applications; close approved loans
- Perform collection activities on delinquent accounts
- Assist with the development of all new personnel
- Maintained reporting to facilitate collections and reduce delinquent debt.
- Maintain compliance with state & federal lending regulations and company policies and procedures
Store Manager
NAPA Auto Parts
Mountain Home, US
05.2024 - 06.2025
- Managed operations of a NAPA store as Store Manager.
- Drove daily leadership and growth, strengthening NAPA's position as a dominant parts supplier in the market
- Increased store sales through strategic promotions and customer engagement.
- Lead and coach retail sales team
- Built strong relationships with retail and wholesale clients to enhance customer loyalty
- Ensured customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted hiring and termination processes to maintain a skilled workforce.
Sales Consultant
Paylocity
Remote, US
09.2022 - 04.2024
- Made up to 115 calls daily to connect with potential clients
- Generate meaningful leads by identifying key decision makers
- Built rapport with potential clients to generate new business opportunities
- Handle objections & use sales techniques to align to an organization's needs.
- Maintain CRM (Salesforce)
- Provided national sales support by assisting sales team with client communications and documentation
Loan Specialist
Veterans United Home Loans
Mountain Home, US
02.2022 - 08.2022
- Educated borrowers on loan processes and product/service alternatives to enhance understanding and informed decision-making.
- Analyze borrower credit for pre-approval or denial of loan applications.
- Evaluated borrower credit information using online approval system to facilitate timely loan processing.
- Interview borrower and obtain and/or verify information and documentation.
- Initiated contact and responded promptly to customer inquiries, ensuring accurate collection of borrower financial and credit information.
- Inform borrower on future loan documentation requests, including borrowers' income and asset information.
Sales Consultant
Mountain Home Auto Ranch
Mountain Home, US
09.2018 - 02.2020
- Demonstrated product features and benefits to customers during sales presentations.
- Nurtured client relationships and assisted in identifying vehicles that matched their needs and preferences.
- Negotiated deals and facilitated resolutions to enhance customer satisfaction.
- Conducted outbound calls and responded to internet leads to generate sales opportunities.
Strategic Growth Consultant
Truckstop.com
Boise, US
02.2017 - 08.2018
- As a Growth Consultant, I promote and sell Truckstop.com products and services to customers in the transportation industry.
- Achieved sales objectives through effective promotion and sale of Truckstop.com products and services.
- Up-sold and cross-sold Truckstop.com products to the existing customer base.
- Conducted outbound calls to Truckstop.com customers, consulting to gather information and recommend tailored product solutions.
- Cultivated strong customer rapport through consultation, multitasking, and problem-solving.
- Build and maintain a sales pipeline, accurately forecast opportunity outcomes.
- Close sales opportunities at a high rate.
Education
Diploma -
Clinton High School
05.1988
Skills
- Manager experience
- Business Development
- Financial software
- Territory sales
- Sales
- Salesforce
- Business development
- Communication skills
- Presentation skills
- Lending
- POS
- Account Management
- Store management
- Auto service management
- Planogram implementation
- Stocking
- Credit analysis
- Automotive parts management
- Outbound calling
- Cold calling
- Cash handling
- Inventory control
- Loan origination
- B2B
- Sales pipeline management
- Management
- Credit Analysis
- Territory management
- SaaS
- Mechanical knowledge
- Direct sales
- Customer Service
- Software sales
- Remote work experience
- Quality control operations
- Inside sales
- Merchandising
- CRM
- Organizational skills
- Relationship management
- Financial Services
Timeline
Branch Manager
CONTINENTAL LOANS
07.2025 - Current
Store Manager
NAPA Auto Parts
05.2024 - 06.2025
Sales Consultant
Paylocity
09.2022 - 04.2024
Loan Specialist
Veterans United Home Loans
02.2022 - 08.2022
Sales Consultant
Mountain Home Auto Ranch
09.2018 - 02.2020
Strategic Growth Consultant
Truckstop.com
02.2017 - 08.2018
Diploma -
Clinton High School