Rosa Mendoza
Brentwood,NY
Summary
Dynamic and bilingual professional with over 4 years of experience in customer-facing roles, team leadership, and operational support. Proven track record of driving sales, improving workflows, and creating positive workplace environments. Adaptable and motivated, with a strong ability to thrive in fast-paced, team-oriented, and customer-driven settings.
Overview
7
7
years of professional experience
Work History
RETAIL SALES MANAGER
AT&T
West Babylon, USA
01.2023 - Current
- Directed daily operations and coached a team of 3+ associates to meet and exceed KPIs.
- Trained staff in sales techniques and product knowledge, improving team conversion rates.
- Delivered conflict resolution solutions to enhance customer loyalty and staff retention.
- Collaborated with leadership to enhance store performance and efficiency.
RETAIL SALES REPRESENTATIVE
AT&T
West Babylon, USA
05.2022 - 12.2022
- Consistently ranked in the top 10% of reps region-wide based on sales and satisfaction.
- Delivered tailored wireless and product solutions based on customer needs.
- Partnered with team leaders to ensure a seamless and efficient sales floor.
- Educated customers on new tech, features, and promotional offerings.
SUPERVISOR
BAGEL BASKET
Commack, USA
08.2018 - 03.2022
- Managed food prep, shift changes, and daily operations in a fast-paced café setting.
- Onboarded and coached new staff, setting a standard of high customer service.
- Maintained food safety and cleanliness protocols at all times.
- Fostered a warm environment that encouraged repeat business.
Education
HIGH SCHOOL DIPLOMA -
Brentwood High School
Skills
- Retail sales and customer service
- Team leadership and training
- Bilingual communication
- Conflict resolution
- Upselling and cross-selling
- POS systems and inventory management
- Performance coaching
- Time management
- Cash handling
- Store display management
- Cycle count audits
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
RETAIL SALES MANAGER
AT&T
01.2023 - Current
RETAIL SALES REPRESENTATIVE
AT&T
05.2022 - 12.2022
SUPERVISOR
BAGEL BASKET
08.2018 - 03.2022
HIGH SCHOOL DIPLOMA -
Brentwood High School
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