Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Rosa Menjivar

7115 Rosecrans Dr

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Accurate and dedicated Loan Processor/Real Estate Agent, evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.

Overview

4
years of professional experience

Work History

ElyTS Translation, Tax & Notary Public
Fairfax, VA

Interpreter
10.2022 - Current

Job overview

  • Assisted foreign language-speaking clients with inquiries.
  • Collaborated with team to translate series of documents from English to other languages.
  • Interpreted spoken and written languages other than English and vice versa.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Samson Properties
Vienna, VA

Real Estate Agent
04.2022 - Current

Job overview

  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.

Metro Mortgage Inc
Fairfax, VA

Loan Processor
01.2022 - Current

Job overview

  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted spoken and written languages other than English and vice versa.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Collaborated with team to translate series of documents from English to other languages.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Utilized loan origination software to process and track loan applications.
  • Processed loan applications and monitored progress from start to finish.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

SAI MORTGAGE INC

Mortgage Loan Processor
09.2019 - 02.2022

Job overview

  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Communicated with originator and applicant concerning progress of loan file.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Set up and completed loan submission packages.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering different types of loans.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Evaluated approvals against established bank and government lending standards.
  • Completed denial and cancellation procedures on applicable files.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Oversaw file input in mortgage software and grant-specific software.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Reviewed and validated details of loan applications and closing documentation.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Education

Cross-Cultural Communications
Online

40-hour Certificate in Community Interpreter from Language Interpretation And Translation
10.2023

Mosely Real Estate
Online

Real Estate License from Real Estate
04.2021

Northern Virginia Community College
Annandale, VA

BUSSINESS ADMINISTRATION from Business Administration
06.2017

Woodson High School
Fairfax, VA

High School Diploma
06.2016

Skills

  • Interpersonal Communication
  • Cross-cultural Communication
  • Language Proficiency
  • Attention to Detail
  • Adaptability and Flexibility
  • Team Collaboration
  • Fluent Bilingualism
  • Word Conflict Identification
  • Accuracy Verification
  • Accurate Translation
  • Confidential Information Protection
  • Student Assistance
  • Dedicated Work Ethic
  • Application Review
  • Customer Service
  • File Management
  • Credit Reports
  • Employment Verification
  • Credit and Collections
  • Data Entry
  • Financial Document Review
  • Customer Relations
  • Income Evaluation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Interpreter

ElyTS Translation, Tax & Notary Public
10.2022 - Current

Real Estate Agent

Samson Properties
04.2022 - Current

Loan Processor

Metro Mortgage Inc
01.2022 - Current

Mortgage Loan Processor

SAI MORTGAGE INC
09.2019 - 02.2022

Cross-Cultural Communications

40-hour Certificate in Community Interpreter from Language Interpretation And Translation

Mosely Real Estate

Real Estate License from Real Estate

Northern Virginia Community College

BUSSINESS ADMINISTRATION from Business Administration

Woodson High School

High School Diploma
Rosa Menjivar