Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Millan

Moreno Valley,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

H&E Lead

ACI Jet
Santa Ana, CA
12.2020 - Current
  • Responsible for supervising H&E staff.
  • Conducting interviews for potential new hires.
  • Coordinate rental car and hotel reservations, fuel purchasing, hangar space, and ramp parking.
  • Engage in safety and quality reporting to ensure the highest safety and quality standards.
  • Build and maintain a reservation schedule for two separate locations with over 100 daily operations to allow for necessary service in a timely manner.

Customer Service Representative

Atlantic Aviation
Santa Ana, CA
11.2007 - 01.2021
  • Answering inquiries regarding aircraft, ramp fees, rental agreements, and accounting.
  • Processing payments, reservations, and updating customer information in the database.
  • Resolving last-minute requests.
  • Manage upset customers, conflicts, and challenging situations.
  • Price quote services as well as up-sell fuel.

Load Planner

UPS
Santa Ana, CA
06.2015 - 08.2016
  • Load the aircraft with the proper weights in order to take off.
  • Monitoring the weight and balance program while trying to load the aircraft before the deadline.
  • Planned, scheduled, and dispatched loads efficiently to maintain compliance.
  • Responsible for hazardous material being placed in the correct spot.

Education

Certificate - Phlebotomy

AUMT
Ontario, CA
11-2023

High School Diploma -

Arlington High School
Riverside, CA
06-2006

Skills

  • Time management
  • Word / Excel / Calander
  • Leadership
  • Problem resolution
  • Bilingual
  • Multitasking and organization

Timeline

H&E Lead

ACI Jet
12.2020 - Current

Load Planner

UPS
06.2015 - 08.2016

Customer Service Representative

Atlantic Aviation
11.2007 - 01.2021

Certificate - Phlebotomy

AUMT

High School Diploma -

Arlington High School

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