Rosa Montanez
Brandon,FL
Summary
Dedicated Customer Associate experienced in delivering high-quality service and enhancing customer experiences. Achieved increased customer retention through effective communication and customized solutions. Focused on supporting team dynamics and contributing to company goals.
Overview
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Cashier/Cash Office Administrator
Lowes's
Brandon, FL
08.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed diverse payment methods, ensuring accurate transactions at Lowe's checkout.
- Processed customer purchases at Lowe's register using POS system.
- Scanned merchandise and verified pricing at checkout.
- Handled returns and exchanges according to Lowe's store policies.
- Reconciled daily cash receipts and deposits, maintaining financial accuracy in cash office.
- Prepared bank deposits and verified cash handling records for retail operations.
- Processed overage and shortage reports with store management and finance teams.
- Secured cash drawers and confidential documentation, upholding cash handling security protocols.
- Communicated cash variances with front-line supervisors and accounting staff.
CDL Truck Driver
Stevens Transport
11.2024 - Current
- Operated trucks safely and skillfully, preventing accidents and minimizing delays.
- Dropped and hooked trailers, adjusting equipment configurations for optimal operational efficiency.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate records of cargo deliveries of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Front Desk Specialist
Tampa General HealthPark Specialty
01.2024 - Current
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Enhanced the overall guest experience by providing exceptional service and maintaining a professional demeanor at all times.
- Streamlined check-in process for increased efficiency, contributing to higher guest satisfaction rates.
- Supported management with administrative tasks, enhancing office organization and enabling smoother operations.
- Increased patient satisfaction by promptly addressing inquiries and resolving referral-related issues.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Followed up on pending referrals to reduce wait times for specialist appointments.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
CSA- Customer Service Associate
Wawa
09.2021 - 10.2023
- Connected with customers by listening to concerns and answering questions.
- Managed products according to safety guidelines to ensure compliance and equipment in accordance to safety guidelines to create safe working and a safe working and shopping environment.
- Engaged with customers by actively listening to concerns and providing accurate answers.
- Developed understanding of company products to assist customers effectively. with company products to answer customer questions and make recommendations.
- Delivered exceptional customer service by greeting customers, processing orders, and fulfilling specific requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Displayed high energy when interacting with clients and staff to foster positive relationships and professionalism when dealing with clients and staff.
- Supported numerous customers daily by addressing their inquiries and needs daily with a positive attitude and commitment to satisfaction. Assisted customers every day with positive attitude and focus on customer satisfaction.
- Listened to customers, resolved concerns promptly, and escalated critical issues to supervisor
Housekeeper
Seminole Hard Rock
01.2019 - 07.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and replenishing bathroom items to enhance guest experience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained clean, comfortable environments in commercial buildings through vacuuming, window cleaning, and dusting to ensure client satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Applied cleaning chemicals safely to ensure effective sanitation by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies, including facial tissues, to enhance guest experience.
Bookseller
Books-A-Million
01.2018 - 12.2019
- Assisted customers with locating books and other materials in store.
- Organized merchandise racks and displays to enhance visual appeal and attract customer interest.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers find books and materials throughout the store.
- Developed and implemented creative strategies to improve customer satisfaction.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Restored sales floor by organizing products and ensuring shelves were neat and accessible. by picking up items, shelving books, and product and straightening bookshelves and tables.
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
- Created and implemented strategies to elevate customer satisfaction and enhance overall shopping experience.
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL 01.2025 - 10.2026
High School Diploma -
Bloomingdale High School
Valrico, FLSkills
- Technical Proficiency
- Attention to Detail
- Customer Service
- Problem Solving
- Organizational Skills
- Decision Making
- Teamwork and Collaboration
- Conflict Resolution
- Active Listening
- Telephone Etiquette
- Strong Work Ethic
- Goal Oriented
- Positive Attitude
Certification
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
- Hours of Service Compliance Certification – Federal Motor Carrier Safety Administration (FMCSA).
Languages
Spanish
Timeline
Cashier/Cash Office Administrator
Lowes's
08.2025 - Current
Associate of Arts - Psychology
Hillsborough Community College
01.2025 - 10.2026
CDL Truck Driver
Stevens Transport
11.2024 - Current
Front Desk Specialist
Tampa General HealthPark Specialty
01.2024 - Current
CSA- Customer Service Associate
Wawa
09.2021 - 10.2023
Housekeeper
Seminole Hard Rock
01.2019 - 07.2020
Bookseller
Books-A-Million
01.2018 - 12.2019
High School Diploma -
Bloomingdale High School