Cynthia Lodigiani
Las Vegas
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
35
35
years of professional experience
Work History
Cashier/Cash Office Administrator
Lowes Home Improvment
Las Vegas
05.2024 - 12.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Head Cashier/Customer Service M
Bed Bath & Beyond
Las Vegas
02.2023 - 09.2024
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Sales Associate
The Children's Place Outlet
04.2006 - 08.2018
- Operated the POS system in an accurate manner to include cash, check and credit card transactions both sales and returns.
- Ensured that each customer received prompt and excellent service from start to finish.
- Served customers with professional advice and assistance.
- Built professional relationships with customers and increased repeated business.
- Communicated with store management and coworkers to increase communication and teamwork.
- Excelled in meeting and exceeding the daily goal for credit card applications set by the company.
- Maintained knowledge of current sales, promotions, and policies.
- Effectively used company time to maintain a clean and orderly checkout area and conducted other general cleaning duties, to include sweeping, mopping, merchandising and ensuring trash bins were empty.
- Maintained floor awareness and security to promote a visually appealing environment and to prevent any acts of loss prevention.
- Maintained a stable attitude under pressure during stressful, busy times with the ability to multi task to ensure customer satisfaction and company merchandise accountability.
- Assisted in restocking merchandise.
Officer Manager
Ernesto's Service
04.1990 - 08.2004
- Greeted customers in a professional and friendly manner.
- Maintained the reception area clean to ensure a visually and positive environment.
- Answered, screened and routed incoming phone calls.
- Completed work orders.
- Updated customer accounts in the computer system.
- Answered customer inquiries and provided information on new products.
- Processed payments to include check, cash, debit and credit card.
- Maintained an accurate and accountable cash drawer.
- Accurately completed service reports and warranty information.
- Restocked the communal fridge, maintained break room and conducted other general cleaning duties to include sweeping, mopping and ensuring trash bins were empty.
- Cooperatively and courteously worked with the dealerships and received automobile parts.
Education
High School Diploma -
Faith Lutheran High School
Las Vegas, NV06-1989
Skills
- Knowledge of POS system
- Cash handling
- Credit card handling
- Debit card handling
- Rewards card handling
- Check handling
- Customer-service oriented
- Multi-tasking ability
- Excellent communication skills
- Motivated team player
- Ability to work under pressure
- Time management
- Detail-oriented
- Decision making ability
- Personable
- Adaptability
Hobbies and Interests
Dedicated and loving single soccer mom of two independent boys.
Proud Army mom.
Languages
Spanish, Fluent
Timeline
Cashier/Cash Office Administrator
Lowes Home Improvment
05.2024 - 12.2024
Head Cashier/Customer Service M
Bed Bath & Beyond
02.2023 - 09.2024
Sales Associate
The Children's Place Outlet
04.2006 - 08.2018
Officer Manager
Ernesto's Service
04.1990 - 08.2004
High School Diploma -
Faith Lutheran High School