Rosa Nelly Rivas
Eau Claire
Summary
Proficient in planning and organization, effectively managing responsibilities and team support in a timely manner. Bilingual in English and Spanish, with certifications in CPR, First Aid, and various safety protocols. Over 17 years of experience in the education sector in California and Wisconsin, demonstrating strong interpersonal skills and a commitment to team success. Proven ability to adapt quickly to new challenges while maintaining a focus on problem-solving and achieving positive outcomes.
Overview
23
23
years of professional experience
Work History
BEA-Spanish
ECASD
Eau Claire
08.2023 - Current
- Supporting English Language Learners during their transition into mainstream classrooms.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Delivering instruction, reteaching individually or in small groups, and interpreting in both languages.
- Conducted one-on-one tutoring sessions with bilingual students on a regular basis.
- Communicated with other teachers and parents about bilingual students needs.
- Participated in professional development seminars regarding current trends in bilingual education practices.
- Provided translation services between English and Spanish for students, parents, teachers and school administrators.
- Collaborated with classroom teachers to develop strategies for teaching English as a second language.
- Developed relationships with families from diverse backgrounds by providing support services such as translation assistance or referrals.
Realtor, Real Estate Agent
NextHome Wisco Success
Osseo
05.2020 - Current
- Managed real estate transactions from initiation to closing.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Facilitated new property listing to increase inventory.
- Showed residential properties and explained features, value and benefits of available homes.
Community Health Worker
St. Clare Health Mission
La Crosse
05.2022 - 08.2023
- Dual position with Arcadia School District and St Clare Health Mission, case manager for 15-20 patients, care coordination, providing coaching and social support, system navigation providing direct services, and creating health programs and patient resources as needed in various Trempealeau County communities
- Treatment monitoring, mental and physical health assistance to achieve patients'
- Educated clients about risk factors associated with specific diseases or illnesses.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
Bilingual Health and Mental Health Assistant
Arcadia School District
Arcadia
03.2021 - 08.2023
- Assisting the health, mental health, family engagement, and counseling departments, interpreting, and translating the communications between the district and the community.
- Tutoring and supporting the students, providing emotional and crisis support to achieve their life expectations.
- Assisting the district nurse with all health and mental health assessments, procedures, and interviews with students and new ELL students, communicating the assessments to the parents, organizing and interpreting parent meetings regarding health and mental health issues, and providing advice to families.
- Implementing efforts to reduce the incidence of COVID-19 and other diseases.
- Charting the assessments, supporting the community clinics in following up on the treatments, and the appointments of the students.
- Coordinate the physical clinic appointments for sports physicals.
- Support the middle and high school interpreting and/or translating for the parents and staff.
- Inform and assist the teachers, staff, and students with health needs during the school year.
ELL Bilingual Paraprofessional
Arcadia School District
Arcadia
09.2017 - 02.2019
- Support students from 5th to 8th grades translating and interpreting during classes and assisting them during the Study Hall to achieve their academic goals
- Occasionally assisting and supporting the office staff as necessary duties
- Interpreting during the Parent's conferences of the district, to attend at any moment to interpret in events of the schools of the district
Customer Care Agent
Ashley Furniture Industries, Inc.
Arcadia
05.2017 - 09.2017
- Responsible for addressing and resolving customer problems, issues, and concerns in a matter that is satisfactory for the customer as well as the company while keeping customer retention top of mind
- Maintaining prompt, efficient and accurate data entry to ensure customer satisfaction
- Exhibiting superior customer service by gaining a profound knowledge of product and vendor warranties, as well as a broad understanding of customer service philosophy
Noon Duty Supervisor
Romoland School District
Menifee
11.2016 - 04.2017
- Supervising the kids during lunchtime and recess time, maintaining a safe environment in the playground area
- Supporting the teachers implementing the behavioral programs to improve the behavior and lives of the kids
- Observing and reporting behavior of the kids to the psychology office and/or to the principal office
Supervision AID
Val Verde Unified School District
Moreno Valley
08.2009 - 11.2016
- Volunteered in ELAC and DELAC, translating and interpreting meetings, agendas, and minutes from English to legal Spanish for record files to send to the School District
- Volunteer in the Intervention Program, Classroom Volunteer from, Head Start, TK, K-5 MM Bethune Elementary School, Butterfield Elementary School, Moreno Valley Unified School District
- Member, Secretary, President of ELAC, Secretary of DELAC
- Representative of SSC from ELAC., DELAC
- CABE Certificate of Attendance, Riverside Regional Conference
- CABE 2015 40th
- Annual Conference, San Diego California
HR Generalist
Rubalcaba Trucking
Chino
01.2002 - 05.2005
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Organized staff events such as team building activities, holiday parties.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
- Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
- Maintained human resources records by processing applications and resumes.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted with payroll processing by verifying timekeeping records.
- Prepared or maintained employment records using human resources management system software.
Education
Bachelor of Business Administration - Marketing
Atlantic International University
01.2017
Shaefy College - English Language Arts
Shaefy College
01.2005
Bachelor of Marketing - International Business
URL
01.1996
Bachelor of arts and sciences - computing
Vienna School
01.1991
Skills
- Bilingual communication
- Cultural competency
- Health education
- Case management
- Team collaboration
- Family engagement
- Crisis intervention
- Time management
- Teaching strategies
- Organization
- Planning
- Excellent verbal and written communication
- Active listening
- Self-Directed
- Conflict resolution
- Customer service
- Negotiation skills
- Team building
- Team management
- Friendly, positive attitude
Accomplishments
- Certificate of Mental Health First Aid USA, 2022-2025
- Community Health Worker Certificate Program, 2022
- Advancing Breastfeeding Health Equity Certificate, 2022
- CPR & AED, First Aid, Adult and Infant Certificate, 2021-2023
- CESA # 4 Paraprofessional Training, 2017-2019
- Food Handler Certificate, 08/01/16 - 08/01/18
- Certificate of Completion, CABE Leadership Program Project 2 Inspire, Level 2 & Expert Curriculum Level 3, CPR and First Aid Training Certificate, 2015
- Volunteer Catechist (Adult Education), 2013-2015
- Course Parenting with Love and Logic, 2013-2014
- Certificate of Recognition for Workshop of Mental Health (El Sol), 2013
- Course Protecting the Children of God (St. Christopher Catholic Parish), 2013
- Course Attendance Certificate Incredible Years Model of Good Practice, 2010
- CPR & First Aid for Infant Certificate, 2005
- Degree in Organizational Skills and Customer Service, 1998
- Diploma Course in Word & Excel Microsoft, 1997
- Certificate of English Language Intensive 2, 1995
- Diploma, Forum Total Quality Conference Guatemalan Business Experience, 1994
Phone
cell, (608) 881-2288
Affiliations
- 2023, Interviewed by El Sol Spanish newspaper in Viterbo, interpreting School, La Crosse as a Community Health worker noticed for managing cases with success in the community.
- 2023, Invited as a speaker on managing cases in the community by the Pharmacy Society of Wisconsin.
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
BEA-Spanish
ECASD
08.2023 - Current
Community Health Worker
St. Clare Health Mission
05.2022 - 08.2023
Bilingual Health and Mental Health Assistant
Arcadia School District
03.2021 - 08.2023
Realtor, Real Estate Agent
NextHome Wisco Success
05.2020 - Current
ELL Bilingual Paraprofessional
Arcadia School District
09.2017 - 02.2019
Customer Care Agent
Ashley Furniture Industries, Inc.
05.2017 - 09.2017
Noon Duty Supervisor
Romoland School District
11.2016 - 04.2017
Supervision AID
Val Verde Unified School District
08.2009 - 11.2016
HR Generalist
Rubalcaba Trucking
01.2002 - 05.2005
Bachelor of Business Administration - Marketing
Atlantic International University
Shaefy College - English Language Arts
Shaefy College
Bachelor of Marketing - International Business
URL
Bachelor of arts and sciences - computing
Vienna School
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