Rosa Obregon
Miami
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Expert Food and Beverages
Target
Miami
2024.04 - Current
- Prioritize and organize tasks to efficiently accomplish service goals.
- Manage time effectively to ensure tasks complete on schedule and deadlines met.
- Provided excellent service and attention to customers when they need help
Warehouse Associate
Amazon
Miami
2023.06 - 2024.06
- Packed goods for shipment in accordance with customer instructions.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to customer.
Personal Finances Trainer
BacCredomatic
Managua
2022.09 - 2023.02
- Assisted with developing online learning modules for for our clients on how to manage personal finances
- Adapted teaching methods according to the needs of learners or groups.
- Created multimedia presentations with PowerPoint and video conferencing tools.
Official Digital Channels Customer Service
BacCredomatic
Managua
2019.06 - 2022.08
- Utilized tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our guest requests.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Official Call Center
BacCredomatic
Managua
2015.10 - 2019.05
- Provided excellent service and attention to customers through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Online Course - Applied Economics
Lago Y Sarmiento
Costa Rica2022-11
Bachelor of Science - Economics
Universidad Centroamericana UCA
Nicaragua2014-11
Skills
- Customer service
- Task prioritization
- Team collaboration
- Conflict resolution
- Customer relationship management
- Communication skills
Languages
English
Elementary
Spanish
Native/ Bilingual
Timeline
Expert Food and Beverages
Target
2024.04 - Current
Warehouse Associate
Amazon
2023.06 - 2024.06
Personal Finances Trainer
BacCredomatic
2022.09 - 2023.02
Official Digital Channels Customer Service
BacCredomatic
2019.06 - 2022.08
Official Call Center
BacCredomatic
2015.10 - 2019.05
Online Course - Applied Economics
Lago Y Sarmiento
Bachelor of Science - Economics
Universidad Centroamericana UCA