ROSA OFORI-MANTE
Pretty by Rosa
Accra,Ghana
2
Languages
17
years of professional experience
Strategic banking operations professional with over 10 years of experience in risk management, financial reporting, and process improvement. Skilled in enhancing organizational performance and driving sustainable growth through effective team leadership and customer service. Committed to fostering positive organizational culture and continuous learning.
Work History
Founder & General Manager
7 Years 7 Months- Managed product development lifecycle, ensuring alignment with market trends and consumer demands.
- Established operational processes to streamline production efficiency and reduce costs.
- Oversaw financial planning and budgeting, optimizing resource allocation for growth initiatives.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented customer feedback systems to drive continuous improvement in service delivery and satisfaction.
- Developed and executed marketing strategies to enhance brand awareness and customer engagement.
Bank Teller
5 Years 1 Month- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted clients with account inquiries and resolved issues promptly to enhance customer satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices daily.
- Trained new tellers on operational procedures, enhancing team performance and service delivery standards.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Operations Assistant (National Service)
3 Years 7 Months- Conducted periodic account reviews
- Implemented new procedures that streamlined communication between departments, boosting efficiency.
- Coordinated daily operations to ensure seamless workflow and adherence to compliance standards.
- Processed newly opened customer accounts into the banking system.
- Provided administrative support with accurate document preparation and data entry.
Education
MBA - Finance
Bachelor of Arts - Economics And French
Diploma in French - French
High School Diploma
Skills
Marketing
Entrepreneurial mindset
Client management
Business innovation
Branch Operations management
Operational strategy
Financial reporting
Process Improvements
Supply chain management
Team leadership
Vendor Management
Accomplishments
Increased customer base by 50% through promotional campaigns, free delivery and customer loyalty initiatives.
Reduced sourcing costs by 15% by building direct relationships with manufacturers.
Reduced audit deficiencies by 95% through implementation of a pre-audit checklist.
Languages
English
Native or Bilingual
French
Full Professional
Interests
Hair styling
Make-up
wig-making
fashion
and music.
Timeline
Founder & General Manager
Pretty by Rosa
01.2019 - CurrentRead More
Bank Teller
UniCredit Ghana Limited
04.2012 - 05.2017Read More
Operations Assistant (National Service)
Standard Chartered Bank Ghana Limited
03.2009 - 10.2012Read More
Wisconsin International University
MBA from Finance
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University of Ghana
Bachelor of Arts from Economics And French
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Centre Beninois De Langues Etrangeres
Diploma in French from French
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Wesley Girls High School
High School Diploma
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