Lynda Gonzales
Tucson,AZ
Summary
Dynamic entrepreneur and founder of Novum Medical Massage, skilled in strategic planning and team leadership. Successfully established partnerships that enhanced market presence and drove growth. Known for delivering exceptional client engagement and fostering a culture of innovation, achieving long-term sustainability through ethical decision-making and effective operational management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder & General Manager
Novum Medical Massage
Tucson, AZ
12.2023 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Bolstered company reputation and trust by maintaining high ethical standards and transparency in all dealings.
- Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
LMT, Founder, Owner / Operator
IBalanceSpa & Novum Medical Massage
Tucson, AZ
12.2016 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Masters In Health Education - Health Education
Kaplan University
Davenport, IA09.2018
Bachelor's Of Science: Health And Wellness - Health And Wellness
Kaplan University
Davenport, IA10.2015
Associates Degree In Occupational Studies - Massage Therapy
Carrington College
Tucson, AZ01.2002
Skills
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
- Client engagement
- Contract negotiation
- Ethics and integrity
- Organizational structuring
- Strategic planning
- Visionary leadership
- Customer acquisition
- Team engagement
- Start-up operations
- Strategic vision
- Customer focus
- Operations management
- Business planning
- Goal setting
- Growth mindset
- Market Knowledge
- Revenue generation
- Process improvements
- Trends analysis
- Staff management
- Consulting
- Business administration
- Business development
- Partnership building
- Contract management
- Recruitment and hiring
- Industry expertise
- Performance assessments
- Entrepreneurial leadership
- Adaptable and flexible
- Client relationship building
- Marketing and advertising
- Community outreach
- Profit and loss management
- Results orientation
- Management team leadership
Accomplishments
I've built 3 businesses from ground zero. I have a strong sense of customer management, acquisition and retention. Ability to build, support and drive strong team member relations that are in alignment with company goals and visions. Community Networking, Partnership Collaboration and Referral Building.
Certification
Health Coach Certification
Wellness Coach Certification
Life Coach Certification
Caregiver Certification
Nursing Assistant Certification
Timeline
Founder & General Manager
Novum Medical Massage
12.2023 - Current
LMT, Founder, Owner / Operator
IBalanceSpa & Novum Medical Massage
12.2016 - 12.2023
Masters In Health Education - Health Education
Kaplan University
Bachelor's Of Science: Health And Wellness - Health And Wellness
Kaplan University
Associates Degree In Occupational Studies - Massage Therapy
Carrington College
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