Rosa Ortega
El Paso
Summary
Dynamic office assistant at Cactus Title, skilled in organization and communication. Successfully resolved client inquiries, enhancing customer satisfaction. Excelled in managing appointments and streamlining office operations, contributing to a more efficient workflow. Proficient in handling phone and email correspondence, showcasing a strong ability to adapt and learn swiftly.
Overview
7
7
years of professional experience
Work History
Title Runner
Cactus Title
01.2023 - Current
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Interacted with clients to resolve issues or answer questions regarding services rendered by company.
- Scheduled appointments, maintaining calendars for personnel.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
Secretary's Assistant
Mundos Auto Glass
08.2018 - 02.2019
- Maintained accurate records of customer interactions and service requests for quality assurance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and customer service standards
Education
GED -
Texas Education Agency
El Paso, TX02-2023
Skills
- Organization
- Kind
- Fast Learning
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Title Runner
Cactus Title
01.2023 - Current
Secretary's Assistant
Mundos Auto Glass
08.2018 - 02.2019
GED -
Texas Education Agency
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