ROSA PATRICKSON
SALESFORCE ADMINISTRATOR
Richmond,Tx
Summary
Focused, goal-driven and passionate Salesforce Administrator with strong desire to build knowledge and excel within the Salesforce platform. With over 2 years of experience in customer service relation using Salesforce, I am enthusiastic about transitioning as a Salesforce Administrator. I have excellent communication skills, alongside task management, data management and user management skills. I am also proficient in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Salesforce Administrator Volunteer
Pennsylvania Emergency Response Center
Remote
08.2022 - 12.2022
- Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
- Support team members and monitor user adoption of Salesforce tools in our organization
- Address user issues as they arise
- Create And Maintain Archive for field History Tables
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
Customer Care Agent
PlayStation
Remote
01.2022 - 03.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
Customer Service Representative
TurboTax
Remote
10.2020 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Education
Bachelor's in Computer Science -
University of Buea
Molyko-Buea 10.2015 - 12.2018
Skills
User management
undefinedCertification
Salesforce Administrator Certification
Timeline
Salesforce Administrator Volunteer
Pennsylvania Emergency Response Center
08.2022 - 12.2022
Customer Care Agent
PlayStation
01.2022 - 03.2022
Customer Service Representative
TurboTax
10.2020 - 12.2021
Bachelor's in Computer Science -
University of Buea
10.2015 - 12.2018
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