Rosa Pazos
Miami,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
Alorica
10.2023 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Personal Assistant
Moro’s Classic Cars
02.2022 - 08.2023
- Managed office supplies inventory and placed orders when necessary.
- Maintained confidential files related to personnel records or other sensitive information.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Crew Trainer
McDonald's
10.2020 - 12.2022
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2021
Skills
- Interpersonal communication skills
- Customer Service
- Upselling and Cross Selling
- Multitasking and Organization
- Contract Negotiations
- Fluent Bilingualism
- Microsoft Office
- POS systems expert
- Salesforce CRM
Timeline
Sales Representative
Alorica
10.2023 - 07.2024
Personal Assistant
Moro’s Classic Cars
02.2022 - 08.2023
Crew Trainer
McDonald's
10.2020 - 12.2022
High School Diploma -
South Dade Senior High School
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