Rosa Peralta Batista
Charlotte,NC
Summary
Dynamic bilingual professional with a proven track record in delivering exceptional customer support and effective management skills, honed across roles from Toyota of North Charlotte to VIP Dominican Hair Salon. Expert in rapid adaptability and collaboration, achieving high customer satisfaction and operational efficiency. Certified Behavioral Technician with a knack for leveraging bilingual capabilities to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Bilingual Administration Support
Department of Community Resources
11.2023 - Current
- Facilitated superior customer interactions for optimal satisfaction
- Communicate effectively with Spanish-speaking customers to clarify service requests
- Complete Front Desk Service request by researching targeted filing systems to gather updated information.
- Expedited processing, evaluation, and screening of customer needs.
- Ensured accuracy and confidentiality of customer information in the shared database
- Offer administrative assistance to internal team members
Customer Service Representative
Toyota of North Charlotte
Charlotte, NC
06.2022 - 07.2023
- Identified required repair work after examining damaged vehicles.
- Recorded necessary body repairs for accurate customer estimates.
- Ensured clear communication on repair progress throughout service duration
Registered Behavior Technician
Abs kids
Charlottesville, NC
06.2021 - 04.2023
- Delivered applied behavior analysis (ABA) therapy sessions to children
- Adapt interventions based on real-time data and emerging industry trends.
- Implemented ABA strategies directly with children.
Customer Service Representative
Chime Solutions
09.2020 - 01.2021
- Managed Pension-related issues efficiently across organizations
- Managed comprehensive benefits assistance for CenturyLink and Abbott staff.
- Provided expert support for retirement plans across both organizations.
Customer Service Representative
Alight Solutions
Charlotte, NC
10.2018 - 02.2019
- Facilitated open enrollment for benefits including HSA, 401k, FSA
- Withdrawals, cash out, and the starting of 401k for new employees.
Receptionist
VIP Dominican Hair Salon
Harrisburg, NC
06.2016 - 02.2019
- Managed team efficiency and reported progress
- Generated daily financial statements.
- Coordinated client bookings for hairstyling
- Discussed various pricing options and detailed hair treatment procedures.
- Provided clients with various hairstyles and blowouts
Education
Highschool degree -
North Mecklenburg High School
Huntersville, NC06.2018
Skills
- Bilingual
- Effective Management Skills
- Reliable
- Rapid Adaptability
- Exceptional Customer Support
- Effective Group Collaboration
- Certified Behavioral Technician
References
- David Guardado - Toyota of North Charlotte Body shop/ Manager- (704)533-2685
- Diana Reberio- Department of Community Resources / Manager- (980)428-4606
Timeline
Bilingual Administration Support
Department of Community Resources
11.2023 - Current
Customer Service Representative
Toyota of North Charlotte
06.2022 - 07.2023
Registered Behavior Technician
Abs kids
06.2021 - 04.2023
Customer Service Representative
Chime Solutions
09.2020 - 01.2021
Customer Service Representative
Alight Solutions
10.2018 - 02.2019
Receptionist
VIP Dominican Hair Salon
06.2016 - 02.2019
Highschool degree -
North Mecklenburg High School
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