Rosa Perleche
New Britain,CT
Summary
Detail-oriented support professional with experience in retail and technical customer service. Skilled in time management and problem-solving, contributing to streamlined operations and enhanced customer satisfaction in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Retail Service Assistant
Comcast Cable
Comcast, West Hartford
02.2022 - Current
- Support front of house Store. Greets customers and checked them into R360 system. Identify and handle express transactions. Ensure compliance to store merchandise and back of house standards. Stocks merchandise when quantities are low. Assist inventory receiving any cycle count process.
Customer Care Technician
Comcast Cable
Virtual, CT
2020 - 2022
- Assisted customers with technical inquiries about cable services and equipment setup, ensuring effective troubleshooting and guidance.
- Received Inbound calls from subscribers and acted as a point of contact for Tech Support for cable, internet and phone services. Responsible for achieving performance metrics.
- Managed high call volumes while maintaining professionalism and empathy towards each individual customer''s situation.
- Collaborated with team members to streamline processes, reducing average response time for customer requests.
Field Operations Support.
Comcast Cable
Berlin, CT
2015 - 2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Business Management
Tunxis Community College
Farmington, CT12-2028
Skills
- Excellent Customer service
- Verbal and written communication
- Call center experience
- Scheduling
- Order processing
- Skilled problem solver
- Fluent and English and Spanish
Accomplishments
- Supervised team of 3 staff members.
- Achieved Circle of Success by completing [routing] with accuracy and efficiency. (2017)
- Meet Metric Area in Q1 & Q2 (2011)
- Perfect Attendance (2008) (2011) (2015) (2020)
Certification
Certified Healthcare Interpreter - completed at Central Ct State University (2008)
Languages
Spanish
Timeline
Retail Service Assistant
Comcast Cable
02.2022 - Current
Customer Care Technician
Comcast Cable
2020 - 2022
Field Operations Support.
Comcast Cable
2015 - 2020
No Degree - Business Management
Tunxis Community College