Summary
Education
Skills
Timeline
Work History
Overview
Generic

Rosa Ramirez

Acworth,GA

Summary

Dynamic Shift Leader at Chick-fil-A with a proven track record in team motivation and conflict resolution. Expert in cash handling and customer service management, enhancing satisfaction through effective problem-solving. Committed to maintaining a safe work environment while driving team performance and adherence to company policies.

Education

BBA - Business Administration

Western Governors University
Salt Lake City, UT
12-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Strong verbal and written communication
  • Customer service management
  • Team supervision
  • Conflict resolution
  • Goal setting and tracking

Timeline

Shift Leader

Chick-fil-A
06.2021 - 05.2025

BBA - Business Administration

Western Governors University

Work History

Shift Leader

Chick-fil-A
06.2021 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Overview

4
4
years of professional experience

Similar Profiles

CREATE PROFILE
Rosa Ramirez